Senior Technical Account Manager

Wiz
Japan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8-12 yearsEducation: bachelorsSkills: ["Problem-solving","Executive communication","Cross-functional collaboration","Customer relationship management","Process improvement"]

Drive customer adoption and operationalization of the Wiz platform for strategic enterprise accounts. Serve as the primary technical advisor for onboarding through deployment, configuration, and ongoing operations, solving complex issues via email, Slack, and tickets. Build success plans with measurable goals, track executive-ready progress in QBRs, capture adoption blockers and feature requests, and partner cross-functionally to improve processes and renewals.

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FursaFursa
Wiz
Wiz
2 days ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive customer adoption and operationalization of the Wiz platform for strategic enterprise accounts. Serve as the primary technical advisor for onboarding through deployment, configuration, and ongoing operations, solving complex issues via email, Slack, and tickets. Build success plans with measurable goals, track executive-ready progress in QBRs, capture adoption blockers and feature requests, and partner cross-functionally to improve processes and renewals.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan and execute strategies that drive customer adoption and use of the Wiz platform for large customers.
  • •Provide technical guidance through onboarding and operationalization, serving as the primary technical contact for your book of strategic customers.
  • •Develop success plans with measurable goals aligned to security and compliance objectives, and project-manage adoption across business units.
  • •Drive and track attainment of customer business goals, reporting progress to stakeholders in executive-friendly communications and contributing to QBRs.
  • •Capture feature requests and adoption blockers, advocate for customers with Product/Engineering, and support renewals in partnership with Sales.

Key Requirements

  • •B.S. degree in Computer Science, Engineering, or equivalent practical experience.
  • •8-12 years in technical customer-facing roles supporting a cloud or cloud-security product (e.g., Senior TAM, Solutions Engineer, Technical Support Specialist, Customer Success Engineer, or Architect).
  • •Expert understanding of cloud services and architecture across at least 2 providers (AWS, GCP, Azure, or OCI).
  • •Hands-on experience deploying and operationalizing containerization and security considerations (Docker, Kubernetes).
  • •Experience managing a book of business with 5+ complex enterprise/strategic customers.
Experience:8-12 yearsCloud securityEnterprise SaaS
Education:Bachelor's in Computer Science, Engineering
Skills:Problem-solvingExecutive communicationCross-functional collaborationCustomer relationship managementProcess improvement
Certifications:CISSPCCSPCertified Solutions Architect - ProfessionalCertified DevOps Engineer - Professional
Languages:English
Tech Stack:AWSGCPAzureOCIDockerKubernetesCI/CDVersion Control SystemsInfrastructure as CodeLinuxWindowsCRMLog analysis toolsSlackEmailSupport ticketsQBRs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn