Principal Solutions Delivery Manager

Zip
Toronto
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Mentorship","Coaching","Leadership","Communication","Negotiation","Conflict resolution","Stakeholder management","Strategic thinking"]

Lead executive-level ownership of Zip’s most complex enterprise implementations, serving as the strategic anchor for deployments spanning multi-entity operations and integrations with major ERPs. Own and scale implementation strategy, governance, and repeatable delivery playbooks while supporting hyper-growth. Act as a player-coach for Implementation Managers and Solutions Architects, partnering with Sales, Product, Engineering, and Customer Success to improve customer outcomes, time-to-value, and retention.

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FursaFursa
Zip
Zip
1 month ago

Principal Solutions Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead executive-level ownership of Zip’s most complex enterprise implementations, serving as the strategic anchor for deployments spanning multi-entity operations and integrations with major ERPs. Own and scale implementation strategy, governance, and repeatable delivery playbooks while supporting hyper-growth. Act as a player-coach for Implementation Managers and Solutions Architects, partnering with Sales, Product, Engineering, and Customer Success to improve customer outcomes, time-to-value, and retention.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Serve as the executive sponsor and senior implementation authority for strategic, Fortune 500, and highly customized enterprise deployments.
  • •Design and refine scalable, repeatable implementation processes across discovery, solution architecture, workflow design, and testing.
  • •Act as a player-coach to mentor and guide Implementation Managers and Solutions Architects on governance and technical delivery.
  • •Partner with Sales, Product, Engineering, and Customer Success to translate learnings and feedback into product roadmap and pre-sales scoping improvements.
  • •Implement governance, risk escalation frameworks, and quality standards to improve CSAT and net revenue retention (NRR).

Pay and Benefits

Perks:EquityHealth InsuranceVisionDentalPaid LeaveHome Office

Key Requirements

  • •10+ years of enterprise software implementation, professional services, solutions architecture, or management consulting experience, including 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
  • •Proven success overseeing complex, multi-workstream enterprise deployments such as integrations with major ERPs (Workday, NetSuite, SAP, Oracle), including global rollouts.
  • •Track record of scaling implementation/professional services teams by designing robust methodologies, playbooks, and KPIs.
  • •Strong people leadership focused on mentorship and leadership development for Implementation Managers and Solutions Architects.
  • •Excellent communication, negotiation, and conflict-resolution skills with comfort managing scope, risk, and C-level stakeholders.
Experience:Enterprise softwareSaaSB2BProfessional servicesSolutions architectureConsulting
Skills:MentorshipCoachingLeadershipCommunicationNegotiationConflict resolutionStakeholder managementStrategic thinking
Tech Stack:WorkdayNetSuiteSAPOracleAI agents

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn