Principal Consultant - ServiceNow (m/w/d)

Devoteam
Germany
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Leadership","Coaching","Quality assurance","Strategic thinking"]

Lead complex, multi-modular ServiceNow transformations from strategy and solution design through delivery and continuous optimization. Act as trusted advisor and lead architect, translating business requirements into scalable platform architectures, roadmaps, and integrations. Own technical quality using architecture principles, quality assurance, and best practices, while supporting pre-sales activities with demos, estimates, and RFP contributions. Mentor consultants and strengthen ServiceNow thought leadership.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead complex, multi-modular ServiceNow transformations from strategy and solution design through delivery and continuous optimization. Act as trusted advisor and lead architect, translating business requirements into scalable platform architectures, roadmaps, and integrations. Own technical quality using architecture principles, quality assurance, and best practices, while supporting pre-sales activities with demos, estimates, and RFP contributions. Mentor consultants and strengthen ServiceNow thought leadership.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Drive international enterprise transformations by orchestrating complex, multi-modular ServiceNow initiatives from conception through continuous optimization.
  • •Serve as central technical and business point of contact, moderating workshops for requirements, process gap analyses, and solution architectures up to C-level stakeholders.
  • •Ensure delivery quality by applying architecture principles, quality assurance, and best practices to maintain long-term technical success.
  • •Support pre-sales with solution design, technical demos, effort estimations, architecture concepts, and contributions to RFPs and proposal processes; mentor consultants and develop standards and reusable assets.

Pay and Benefits

Perks:Hybrid WorkLearning BudgetPaid Leave

Key Requirements

  • •At least nine years of experience in consulting or IT services, including at least five years focused on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise across the ServiceNow ecosystem and in platform architecture, design, data modeling, integrations, and technical delivery.
  • •ServiceNow Certified System Administrator plus at least one Certified Implementation Specialist (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP; able to assess complex integration and platform requirements.
Experience:ServiceNow implementations
Skills:CommunicationLeadershipCoachingQuality assuranceStrategic thinking
Certifications:ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowITSMITOMCMDBCSDMGRCHRSDCSMAsset ManagementJavaScriptGlide APIRESTSOAPScrumKanban

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn