Customer Support Specialist

GitMax
Amsterdam
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Interpersonal skills","Problem-solving","Communication","Teamwork","Proactive"]

Customer Support Specialist in Amsterdam supports retail and professional clients with high-quality service, handles technical queries about the trading platform, manages client requests, and assists with KYC/CDD compliance. You’ll work in an international, hybrid team, collaborating with internal colleagues to ensure smooth operations and positive client outcomes in the financial/brokerage space.

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FursaFursa
GitMax
GitMax
3 months ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Customer Support Specialist in Amsterdam supports retail and professional clients with high-quality service, handles technical queries about the trading platform, manages client requests, and assists with KYC/CDD compliance. You’ll work in an international, hybrid team, collaborating with internal colleagues to ensure smooth operations and positive client outcomes in the financial/brokerage space.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance.
  • •Provide support with technical inquiries related to the trading platform (full training provided).
  • •Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues.
  • •Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction.
  • •Assist with KYC/CDD processes and contribute to their successful implementation.

Key Requirements

  • •Bachelor’s or Master’s degree in Economics, Finance, or a related field
  • •1-2 years of customer support experience in the financial sector (brokerage experience a plus)
  • •Fluent in Dutch and English (spoken and written)
  • •Strong interpersonal skills with a proactive mindset and problem-solving ability
  • •Experience with KYC/CDD processes is a plus
Experience:1-2 yearsFinancial servicesBrokerage
Education:Bachelor's
Skills:Interpersonal skillsProblem-solvingCommunicationTeamworkProactive
Languages:DutchEnglish
Tech Stack:Trading platform

Company Brief

GitMax
Offers Git-based code hosting and developer collaboration tools, including repository management, pull request workflows, and CI/CD integrations to streamline software development and team workflows.
Industry: Developer Tools
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