Technical Account Manager - Remote, United States

Zoom Video Communications
United States
Workplace: RemoteFull timeUSD 97,600 - 225,700Function: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Analytical skills","Project management","Customer relationship management","Problem-solving"]

Serve as a technical subject-matter expert for enterprise customers, owning complex escalations and driving timely resolution. Provide architecture integration and service optimization consultations, manage technical feature requests, and act as a trusted advisor using Zoom’s product suite. Partner with Customer Success to communicate product enhancements and releases, and represent customer needs internally to help prioritize business requirements across unified communications, CCaaS, and enterprise networking.

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Zoom Video Communications
Zoom Video Communications
1 day ago

Technical Account Manager - Remote, United States

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a technical subject-matter expert for enterprise customers, owning complex escalations and driving timely resolution. Provide architecture integration and service optimization consultations, manage technical feature requests, and act as a trusted advisor using Zoom’s product suite. Partner with Customer Success to communicate product enhancements and releases, and represent customer needs internally to help prioritize business requirements across unified communications, CCaaS, and enterprise networking.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a technical subject-matter expert on Zoom’s architecture and video/audio collaboration space.
  • •Own complex technical escalations as the primary point of contact and drive timely resolution while partnering with the account team.
  • •Provide technical consultations for architecture integration and service optimization.
  • •Manage technical feature requests and requirements critical to customer success and workflow.
  • •Partner with Customer Success Manager to notify customers about product enhancements and incremental releases, and represent the Voice of the Customer internally to drive prioritization.

Pay and Benefits

Salary: USD 97,600 - 225,700

Key Requirements

  • •Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (equivalent experience considered).
  • •5+ years in a client-facing technical role, preferably Technical Account Manager, Solutions Engineer, or Sales Engineer supporting enterprise customers.
  • •Understanding of IP Telephony, SIP/H.323, VoIP, audio/video codecs, and telecom infrastructure (PBX, carriers, UDP/TCP/IP).
  • •Proven experience troubleshooting complex network environments including firewalls, NAT, routing, and connectivity issues.
  • •Hands-on experience with video conferencing and unified communications platforms (e.g., Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync, Microsoft 365) and system administration across Windows, macOS, and Linux.
Experience:5+ yearsEnterprise customersUnified communicationsCCaaSContact centerVideo conferencingNetworkingTelecom infrastructure
Education:Bachelor's
Skills:CommunicationAnalytical skillsProject managementCustomer relationship managementProblem-solving
Tech Stack:SIP/H.323VoIPAudio/video codecsUDP/TCP/IPPBXFirewallsNATRoutingVideo conferencingUnified communicationsCisco/TandbergPolycomLifesizeMicrosoft LyncMicrosoft 365WindowsMacOSLinuxCCaaSNICE

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn