Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead

Discover Financial
Virginia, Richmond
Workplace: OnsiteFull timeUSD 177,700 - 202,800 annuallyFunction: Education & TrainingExperience: 5+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Problem-solving","Governance judgment","Communication","Data storytelling"]

Lead the Learning & Development Strategic Operations team’s operating model, intake prioritization, and learning facilitation strategy across enterprise programs. Manage a pod of ~5 full-time facilitators and build a scalable adjunct bench to meet fluctuating demand. Streamline cross-functional workflows, manage capacity and risk, own L&D data reporting and MBR updates, and translate operational metrics into executive insights while guiding team execution and change.

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Discover Financial
Discover Financial
1 day ago

Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Learning & Development Strategic Operations team’s operating model, intake prioritization, and learning facilitation strategy across enterprise programs. Manage a pod of ~5 full-time facilitators and build a scalable adjunct bench to meet fluctuating demand. Streamline cross-functional workflows, manage capacity and risk, own L&D data reporting and MBR updates, and translate operational metrics into executive insights while guiding team execution and change.
Location: Virginia, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Set the enterprise facilitation vision and operational standards; direct and support a pod of ~5 facilitators delivering key programs.
  • •Design and manage a flexible adjunct facilitator pool to scale learning delivery based on demand.
  • •Own and evolve L&D intake, prioritization, and capacity modeling frameworks, including next-generation operating tools.
  • •Streamline cross-functional workflows by untangling handoffs, managing risk and bottlenecks, and keeping projects moving.
  • •Lead L&D data ecosystem intake and deliver operational/analytics reporting, including MBR updates for leadership.

Pay and Benefits

Salary: USD 177,700 - 202,800 annually

Key Requirements

  • •Bachelor’s degree in a related field (Business, Education, IT, HR, Communications) or military experience.
  • •At least 5 years of experience in project/program management, including planning, execution, tracking, and reporting.
  • •At least 3 years of experience in people management.
  • •Experience facilitating training or other learning experiences.
  • •6+ years of experience in Learning & Development, Human Resources, or a Chief of Staff function (preferred).
Experience:5+ yearsLearning and developmentHuman resources
Education:Bachelor's in Business, Education, Information Technology, Human Resources, Communications, or related field
Skills:Cross-functional collaborationProblem-solvingGovernance judgmentCommunicationData storytelling
Certifications:CliftonStrengthsMBTIHogan
Tech Stack:AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn