Customer Operations Technician

Farfetch
Porto
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Emotional intelligence","Problem-solving","Teamwork","Time management"]

Join Farfetch’s Operations team in Porto as a Customer Operations Technician, handling back-office case management for refunds, returns, and delivery issues. You’ll resolve customer and partner queries across channels, own case resolutions, collaborate with couriers and internal teams, and help drive localization and a positive customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Farfetch
Farfetch
1 month ago

Customer Operations Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Join Farfetch’s Operations team in Porto as a Customer Operations Technician, handling back-office case management for refunds, returns, and delivery issues. You’ll resolve customer and partner queries across channels, own case resolutions, collaborate with couriers and internal teams, and help drive localization and a positive customer experience.
Location: Porto
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide an optimum level of service to all teams, resolving queries across multiple channels.
  • •Take ownership of case resolution, following the company’s process and guidelines.
  • •Manage demanding issues with professionalism and emotional intelligence, focusing on solution and retention.
  • •Advocate the team’s needs by identifying and boosting localization initiatives with internal teams.
  • •Contribute to a great work environment and align with FARFETCH values and partner expectations.

Pay and Benefits

Perks:Health InsuranceEquityUdemy AccessSabbaticalFlexible Benefits

Key Requirements

  • •Customer-oriented mindset
  • •Fluency in English (verbal and written) with second language a plus
  • •Proficient in Excel (maintain complex spreadsheets)
  • •Ability to work under pressure and meet deadlines
  • •Knowledge of retail and finance concepts is a plus
Experience:RetailE-commerceLogistics
Skills:CommunicationEmotional intelligenceProblem-solvingTeamworkTime management
Languages:English
Tech Stack:Excel

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn