1 week ago

ServiceNow - Engagement Manager

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead end-to-end delivery of ServiceNow engagements for enterprise clients, managing multiple concurrent workstreams across scope, timelines, and budgets. Serve as trusted client point of contact, host workshops to align expectations, and proactively manage risks and escalations. Provide Agile/Scrum delivery leadership, including sprint planning and retrospectives. Maintain financial oversight for $1M+ projects and deliver strategic guidance across ServiceNow modules like ITSM, ITOM, HRSD, CSM, and GRC.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead end-to-end delivery of ServiceNow projects aligned to client goals, timelines, and budgets.
•Manage multiple concurrent engagements with distinct scope and complexity.
•Oversee Agile/Scrum governance, including sprint planning, backlog grooming, retrospectives, and serving as Scrum Master.
•Build and maintain executive-level client relationships as primary delivery point of contact; host workshops to gather requirements and align expectations.
•Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking; review SOWs and change orders.

Pay and Benefits

Perks:Remote Work

Key Requirements

•10+ years of project and delivery management experience in IT consulting.
•5+ years of hands-on experience with ServiceNow implementations.
•Proven ability to lead Agile/Scrum teams and facilitate client workshops.
•Strong financial acumen managing multimillion-dollar budgets (3-5 years).
•ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD, GRC, SecOps) preferred; PMP or other PM certifications are not required.

Experience:10+ yearsIT consultingEnterprise clientsAgileServiceNow implementations

Skills:CommunicationStakeholder engagementConflict resolutionClient relationship managementDelivery leadership

Certifications:ServiceNow CSAServiceNow CIS–ITSMServiceNow HRSDServiceNow GRCServiceNow SecOpsPMP

Tech Stack:ServiceNowAgileScrumITSMITOMHRSDCSMGRCSecOps

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT