Senior Customer Success Manager

Fastly
Pune, Mumbai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Stakeholder management","Executive engagement","Presentation","Project management","Independent execution"]

Own and grow strategic telco partner and subsidiary customer accounts for JioCDN, serving as Fastly’s primary commercial interface. Drive new bookings, renewals, contract expansion, and adoption through executive engagement, business reviews, and account health management. Enable partner enterprise sales teams via workshops and enablement, translate customer needs into adoption plans, coordinate cross-functional teams, and lead upsell/cross-sell opportunities while advocating customer feedback into product and go-to-market planning.

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FursaFursa
Fastly
Fastly
1 week ago

Senior Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow strategic telco partner and subsidiary customer accounts for JioCDN, serving as Fastly’s primary commercial interface. Drive new bookings, renewals, contract expansion, and adoption through executive engagement, business reviews, and account health management. Enable partner enterprise sales teams via workshops and enablement, translate customer needs into adoption plans, coordinate cross-functional teams, and lead upsell/cross-sell opportunities while advocating customer feedback into product and go-to-market planning.
Location: Pune, Mumbai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and grow a portfolio of strategic telco partner and subsidiary accounts, driving bookings, revenue, renewals, and contract expansion.
  • •Serve as the primary commercial contact, monitoring account health and securing executive sponsorship.
  • •Enable partner enterprise sales teams and channel stakeholders to position, sell, and adopt JioCDN-powered solutions through enablement activities.
  • •Develop account strategies and run Monthly/Quarterly Business Reviews to measure adoption, highlight initiatives, and surface growth opportunities.
  • •Translate customer and partner needs into adoption plans, coordinating cross-functional Fastly resources and driving upsell, cross-sell, and net-new opportunities.

Key Requirements

  • •10+ years in enterprise account management, customer success, partner/alliances management, or strategic sales with carrier, telco, or platform partners in India.
  • •Experience launching, commercializing, or scaling CDN, edge, or related infrastructure services with telcos or large partners.
  • •Proven track record driving revenue through new-logo acquisition, renewals, upsell, and cross-sell motions.
  • •Strong stakeholder management and executive engagement, including comfort presenting to technical and business audiences.
  • •Technical fluency across web/app security, CDN, networking, cloud infrastructure, or related technologies, and translating technical capabilities into business value.
Experience:10+ yearsTelecomCDNEdge infrastructurePlatform partnerships
Skills:Stakeholder managementExecutive engagementPresentationProject managementIndependent execution
Languages:English
Tech Stack:CDNEdgeWeb/app securityNetworkingCloud infrastructure

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn