Magic

1 month ago

Customer Success Manager - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Strategic, revenue-focused customer success role coordinating post-sale lifecycle for a portfolio of clients. You’ll drive retention, identify expansion opportunities, lead onboarding, and communicate with executive stakeholders to ensure value delivery across remote teams in a SaaS/offshoring context.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Strategic Account Management & Revenue Growth: Own and manage a portfolio of accounts, prioritizing activities to achieve 90%+ gross retention and 110%+ net revenue retention; identify and close expansion opportunities.
•Customer Onboarding & Enablement: Execute a structured onboarding framework and craft detailed onboarding success plans with milestones and timelines.
•Relationship Management & Communication: Build executive relationships across multiple levels, maintain regular touchpoints, and coordinate with cross-functional teams to prevent churn.
•Data Analysis, Reporting & Continuous Improvement: Analyze usage data and dashboards, generate monthly portfolio health reports, and drive continuous improvement in CS workflows.
•Escalation & Cross-Functional Coordination: Act as primary escalation point for client issues, coordinating with Operations, Support, Recruitment, and Leadership to drive resolution

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly

Key Requirements

•3–5 years of customer success, account management, or customer-facing experience in a B2B environment with a proven track record of managing multiple accounts simultaneously
•Direct responsibility for revenue retention and expansion targets, with demonstrated experience in customer lifecycle management from onboarding through renewal
•Deep understanding of B2B sales cycles, decision-making processes, and multi-stakeholder environments
•US market experience required—proven track record working with US-based companies, understanding US business culture, communication norms, and SMB challenges
•Demonstrated tenure stability – commitment and growth within roles rather than frequent lateral moves

Experience:3-5 yearsSaaSTechOutsourcingStaffingMarketplace Platforms

Skills:CommunicationProblem-solvingLeadershipAnalyticalPresentation

Languages:English

Tech Stack:HubSpotExcelGoogle SheetsZoomGoogle MeetSlackMicrosoft TeamsAsanaTrelloMonday.com

Company Brief

Magic

Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Magic

1 month ago

Customer Success Manager - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Strategic Account Management & Revenue Growth: Own and manage a portfolio of accounts, prioritizing activities to achieve 90%+ gross retention and 110%+ net revenue retention; identify and close expansion opportunities.
•Customer Onboarding & Enablement: Execute a structured onboarding framework and craft detailed onboarding success plans with milestones and timelines.
•Relationship Management & Communication: Build executive relationships across multiple levels, maintain regular touchpoints, and coordinate with cross-functional teams to prevent churn.
•Data Analysis, Reporting & Continuous Improvement: Analyze usage data and dashboards, generate monthly portfolio health reports, and drive continuous improvement in CS workflows.
•Escalation & Cross-Functional Coordination: Act as primary escalation point for client issues, coordinating with Operations, Support, Recruitment, and Leadership to drive resolution

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly

Key Requirements

•3–5 years of customer success, account management, or customer-facing experience in a B2B environment with a proven track record of managing multiple accounts simultaneously
•Direct responsibility for revenue retention and expansion targets, with demonstrated experience in customer lifecycle management from onboarding through renewal
•Deep understanding of B2B sales cycles, decision-making processes, and multi-stakeholder environments
•US market experience required—proven track record working with US-based companies, understanding US business culture, communication norms, and SMB challenges
•Demonstrated tenure stability – commitment and growth within roles rather than frequent lateral moves

Experience:3-5 yearsSaaSTechOutsourcingStaffingMarketplace Platforms

Skills:CommunicationProblem-solvingLeadershipAnalyticalPresentation

Languages:English

Tech Stack:HubSpotExcelGoogle SheetsZoomGoogle MeetSlackMicrosoft TeamsAsanaTrelloMonday.com

Company Brief

Magic

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor