Customer Onsite Shift Lead, DoorDash for Business

DoorDash US
Austin
Workplace: OnsiteFull timeUSD 21.2 - 31.2Function: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Real-time decision-making","Problem-solving","Communication","Multi-tasking","Reliability","Responsiveness"]

Own the day-to-day operations of DoorDash for Business during your assigned shift. You’ll coordinate On-Site Staff (OSS) coverage in real time, monitor attendance and performance, troubleshoot on-site issues, and escalate critical problems with clear context. You also serve as the communication hub between OSS and central operations, ensuring shifts run smoothly with fast, proactive updates for a seamless participant experience.

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FursaFursa
DoorDash US
DoorDash US
19 hours ago

Customer Onsite Shift Lead, DoorDash for Business

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the day-to-day operations of DoorDash for Business during your assigned shift. You’ll coordinate On-Site Staff (OSS) coverage in real time, monitor attendance and performance, troubleshoot on-site issues, and escalate critical problems with clear context. You also serve as the communication hub between OSS and central operations, ensuring shifts run smoothly with fast, proactive updates for a seamless participant experience.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assign OSS to shifts and ensure full coverage across all active jobs
  • •Monitor attendance, lateness, and no-shows; take immediate corrective action
  • •Backfill gaps in real time by reassigning or escalating
  • •Troubleshoot issues on-site (e.g., late arrivals, setup problems, participant confusion) and escalate critical items with context and proposed solutions
  • •Serve as the primary communication hub for inbound/outbound OSS updates during shift; coordinate with internal teams as needed

Pay and Benefits

Salary: USD 21.2 - 31.2
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •1–3 years in operations, logistics, hospitality, or similar fast-paced environments
  • •Strong real-time decision-making and problem-solving skills
  • •Excellent communication (written + verbal)
  • •Ability to manage multiple workflows simultaneously
  • •Highly reliable and responsive
Experience:1-3 yearsOperationsLogisticsHospitality
Skills:Real-time decision-makingProblem-solvingCommunicationMulti-taskingReliabilityResponsiveness
Languages:English

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn