Cisco

4 days ago

Technical Account Manager | ThousandEyes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical advocate for assigned ThousandEyes enterprise accounts, driving long-term platform adoption and measurable value. Analyze complex network performance data to turn technical roadblocks into strategic business opportunities, and lead periodic business reviews and technical health check-ins. Partner with Engineering, Sales, Product, and Customer Success to align solutions with evolving customer infrastructure goals and improve retention and satisfaction.

Location: Mexico City, Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the primary technical advocate for assigned ThousandEyes accounts and drive long-term platform adoption.
•Analyze complex network performance data and provide actionable insights to address technical roadblocks.
•Partner with Engineering, Sales, Product, and Customer Success to ensure alignment with evolving infrastructure goals.
•Lead periodic business reviews and technical health check-ins to realize measurable customer value.
•Support customer retention and satisfaction through high-touch technical guidance and collaboration.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
•5+ years of experience in a customer-facing technical role (Technical Account Management, Solutions Engineering, or Professional Services).
•Demonstrated expertise in networking protocols including TCP/IP, BGP, DNS, and HTTP/HTTPS.
•Proficiency troubleshooting SaaS applications and cloud-native architecture.
•Experience managing a portfolio of enterprise-level accounts focused on technical delivery and adoption.

Experience:5+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical field

Skills:CommunicationAnalytical mindsetProactive problem-solvingCross-functional collaborationLeadership/influencing

Tech Stack:TCP/IPBGPDNSHTTP/HTTPSSaaSCloud-native

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

4 days ago

Technical Account Manager | ThousandEyes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Mexico City, Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the primary technical advocate for assigned ThousandEyes accounts and drive long-term platform adoption.
•Analyze complex network performance data and provide actionable insights to address technical roadblocks.
•Partner with Engineering, Sales, Product, and Customer Success to ensure alignment with evolving infrastructure goals.
•Lead periodic business reviews and technical health check-ins to realize measurable customer value.
•Support customer retention and satisfaction through high-touch technical guidance and collaboration.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
•5+ years of experience in a customer-facing technical role (Technical Account Management, Solutions Engineering, or Professional Services).
•Demonstrated expertise in networking protocols including TCP/IP, BGP, DNS, and HTTP/HTTPS.
•Proficiency troubleshooting SaaS applications and cloud-native architecture.
•Experience managing a portfolio of enterprise-level accounts focused on technical delivery and adoption.

Experience:5+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical field

Skills:CommunicationAnalytical mindsetProactive problem-solvingCross-functional collaborationLeadership/influencing

Tech Stack:TCP/IPBGPDNSHTTP/HTTPSSaaSCloud-native

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor