Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

Pindrop
Ukraine
Workplace: RemoteContractUSD 40,000 - 50,000Function: Manufacturing & Production OperationsExperience: 7+ yearsSkills: ["Incident ownership","Communication","Root cause analysis","Mentorship","Technical documentation"]

Own production reliability for the platform during the 3 PM–12 AM Eastern European Time shift. Lead Sev1 incident response, resolve complex production issues, and drive root-cause analysis into lasting fixes. Partner with Engineering, Product, and Customer Success to improve deployments, monitor production health, and recommend automation. Serve as a technical SME across APIs and integrations, create runbooks and documentation, and participate in on-call rotations.

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FursaFursa
Pindrop
Pindrop
3 months ago

Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own production reliability for the platform during the 3 PM–12 AM Eastern European Time shift. Lead Sev1 incident response, resolve complex production issues, and drive root-cause analysis into lasting fixes. Partner with Engineering, Product, and Customer Success to improve deployments, monitor production health, and recommend automation. Serve as a technical SME across APIs and integrations, create runbooks and documentation, and participate in on-call rotations.
Location: Ukraine
Workplace: Remote
Employment Type: Contract
Job Function: Manufacturing & Production Operations
Seniority: Mid level

Key Responsibilities

  • •Resolve complex production issues and lead incident response for critical (Sev1) events.
  • •Collaborate with Product, Engineering, and Customer Success to support smooth deployments and post-launch issues.
  • •Perform root cause analysis, implement long-term fixes, and improve system reliability.
  • •Act as a platform SME across APIs, integrations, and customer environments.
  • •Monitor production health, analyze incident trends, create runbooks/documentation, and participate in on-call rotations.

Pay and Benefits

Salary: USD 40,000 - 50,000
Equity and Bonus:Equity
Perks:EquityPaid LeaveRemote Work

Key Requirements

  • •7+ years of experience in a similar production support role, with strong foundational production support experience.
  • •Prior customer-facing technical experience with direct communication with external customers.
  • •Strong RESTful API knowledge and tools used to interact with them.
  • •Experience with cloud platforms such as AWS, GCP, or similar, plus familiarity with Linux and relational databases.
  • •Proven end-to-end troubleshooting ability and experience creating and maintaining technical documentation.
Experience:7+ yearsCustomer-facing technical supportProduction supportCloud operationsCybersecurity
Skills:Incident ownershipCommunicationRoot cause analysisMentorshipTechnical documentation
Languages:English
Tech Stack:RESTful APIsAWSGCPLinuxRelational databasesVoIPTCP/IP

Company Brief

Pindrop
Provides voice security and fraud prevention solutions that analyze phone calls and voice interactions to detect fraud, authenticate callers, and protect contact centers using voice biometrics, machine learning, and risk-scoring telemetry.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: Atlanta, United States
Founded: 2011
WebsiteLinkedIn