Flywire

1 day ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support Flywire’s Student Financial Services (SFS), eStore, and TPI products for clients across the U.S. and Canada by managing and resolving tickets while meeting SLA requirements. Perform deep troubleshooting using web products and command-line tools, communicate clearly with clients via email or phone, and collaborate with engineering on root-cause analysis and long-term enhancements. Proactively use AI tools to automate workflows, maintain internal repositories, and streamline investigations and client communications.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and resolve customer and departmental tickets efficiently while adhering to SLA requirements.
•Research and isolate complex support issues using web-based products and command-line tools.
•Assess technical problems, propose accurate solutions to customers, and collaborate with development teams on long-term product enhancements.
•Communicate clearly with customers via email or phone and translate complex technical issues based on the customer’s technical level.
•Maintain AI repositories and internal knowledge bases, using AI tools to automate routine tasks, investigate issues, and draft professional client communications.

Pay and Benefits

Salary: USD 81,000 - 101,000 annually

Key Requirements

•3-5 years of experience in technical support engineering.
•3+ years of hands-on experience with MySQL, Regular Expressions (Regex), and SaaS-based web applications.
•Proficiency leveraging AI tools (specifically Claude) to optimize day-to-day tasks and improve operational efficiency.
•B.S. degree in a science or engineering field.
•Strong verbal and written communication skills.

Experience:3-5 yearsSaaSFinTechPayments

Education:Bachelor's

Skills:CommunicationMultitaskingDetail-orientedOrganizationalProblem-solving

Languages:English

Tech Stack:MySQLRegexSaaSJavaHTTP/SFTPClaudeClaude CodeGoogle GeminiNotebook LMZendeskJiraConfluenceSumoLogicLooker

Company Brief

Flywire

Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Flywire

1 day ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage and resolve customer and departmental tickets efficiently while adhering to SLA requirements.
•Research and isolate complex support issues using web-based products and command-line tools.
•Assess technical problems, propose accurate solutions to customers, and collaborate with development teams on long-term product enhancements.
•Communicate clearly with customers via email or phone and translate complex technical issues based on the customer’s technical level.
•Maintain AI repositories and internal knowledge bases, using AI tools to automate routine tasks, investigate issues, and draft professional client communications.

Pay and Benefits

Salary: USD 81,000 - 101,000 annually

Key Requirements

•3-5 years of experience in technical support engineering.
•3+ years of hands-on experience with MySQL, Regular Expressions (Regex), and SaaS-based web applications.
•Proficiency leveraging AI tools (specifically Claude) to optimize day-to-day tasks and improve operational efficiency.
•B.S. degree in a science or engineering field.
•Strong verbal and written communication skills.

Experience:3-5 yearsSaaSFinTechPayments

Education:Bachelor's

Skills:CommunicationMultitaskingDetail-orientedOrganizationalProblem-solving

Languages:English

Tech Stack:MySQLRegexSaaSJavaHTTP/SFTPClaudeClaude CodeGoogle GeminiNotebook LMZendeskJiraConfluenceSumoLogicLooker

Company Brief

Flywire

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Boston, United States

Founded: 2009

Glassdoor: 3.5

Website LinkedIn Glassdoor