NTT

3 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide front-line phone customer care for life insurance policyholders, agents, and customers. Handle inquiries about payments, policy information, and claims; process service transactions (updates, beneficiary changes, premium adjustments, withdrawals); and verify documents for completeness and compliance. Maintain accurate records, meet CSAT and service metrics, adhere to SLAs and quality benchmarks, and escalate complex issues when needed while resolving routine cases through searches and fact-finding.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide front-line phone customer care to policyholders, beneficiaries, agents, and internal customers, fielding 75 to 100 calls.
•Resolve customer inquiries by conducting information searches, fact-finding, and gathering data efficiently.
•Process transactions including policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests.
•Review and verify incoming documents for completeness and compliance with company and regulatory requirements.
•Maintain detailed records, track customer interactions, meet CSAT and service metrics, and escalate complex cases when necessary.

Pay and Benefits

Salary: USD 19 hourly

Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability Coverage

Key Requirements

•1 year of WAH remote customer service experience in a call center environment.
•1 year of experience understanding call center KPIs.
•1 year of experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications.
•Minimum high school diploma or GED.
•Strong communication skills (written and verbal) with strong attention to detail and ability to identify data inconsistencies.

Experience:1+ yearsCall centerLife insuranceInsurance operationsBPOCustomer service

Education:High School

Skills:CommunicationAttention to detailCustomer serviceData accuracyProblem-solving

Tech Stack:Microsoft Windows2-Factor AuthenticationCustomer service systemsData entry platformsWorkflow tools

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT