Bitpanda

3 months ago

Associate, Customer Support - Live chat

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join Bitpanda as a Live Chat Customer Support Associate in Vienna. You’ll be the first point of contact via live chat and tickets, solving user questions and issues, and helping customers navigate Bitpanda’s fintech platform. You’ll work in an international team, aim for fast response times and high satisfaction, and learn about crypto, investing, and Bitpanda’s products from day one.

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the first point of contact for users via live chat and tickets, keeping communication clear, friendly, and fast
•Help customers solve everyday issues and ensure their Bitpanda journey is smooth and stress-free
•Share feedback and ideas with the team to improve customer support and the user journey
•Work toward team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda’s products
•Be flexible with a shift-based schedule (including evenings and weekends) planned in advance

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquityLearning BudgetPaid Leave

Key Requirements

•Fluent English and German; additional EU languages are a plus
•Empathetic, friendly communicator who stays calm under pressure
•Curious about fintech, investing, or crypto; willing to learn about wallets, DEXs, or trading
•Detail-oriented and able to manage multiple chats while delivering clear, high-quality answers
•Able to thrive in a fast-paced, international team and adapt to a shift-based schedule including evenings and weekends

Experience:FintechCryptoInvestingSaaS

Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service

Languages:EnglishGerman

Tech Stack:Live chatTicketsCRM

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn

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Bitpanda

3 months ago

Associate, Customer Support - Live chat

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Vienna

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the first point of contact for users via live chat and tickets, keeping communication clear, friendly, and fast
•Help customers solve everyday issues and ensure their Bitpanda journey is smooth and stress-free
•Share feedback and ideas with the team to improve customer support and the user journey
•Work toward team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda’s products
•Be flexible with a shift-based schedule (including evenings and weekends) planned in advance

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquityLearning BudgetPaid Leave

Key Requirements

•Fluent English and German; additional EU languages are a plus
•Empathetic, friendly communicator who stays calm under pressure
•Curious about fintech, investing, or crypto; willing to learn about wallets, DEXs, or trading
•Detail-oriented and able to manage multiple chats while delivering clear, high-quality answers
•Able to thrive in a fast-paced, international team and adapt to a shift-based schedule including evenings and weekends

Experience:FintechCryptoInvestingSaaS

Skills:CommunicationEmpathyProblem-solvingTeamworkCustomer service

Languages:EnglishGerman

Tech Stack:Live chatTicketsCRM

Company Brief

Bitpanda

Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: Vienna, Austria

Founded: 2014

Website LinkedIn