User Experience Design Manager - Customer Experience

SAP
Vietnam
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8-12 yearsEducation: mastersSkills: ["Leadership","Performance management","Hiring support","Resource planning","Executive communication"]

Lead and develop a UX design team for SAP enterprise product experiences within Customer Experience. Own team goals, delivery quality, performance management, and operational decisions. Define UX strategy, standards, governance, design system practices, accessibility expectations, and research-informed ways of working across product areas. Guide creation of user flows, prototypes, interaction models, and specifications, and strengthen UX maturity through improved collaboration, critique culture, operating rhythms, hiring support, and AI experience evaluation frameworks.

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FursaFursa
SAP
SAP
2 hours ago

User Experience Design Manager - Customer Experience

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a UX design team for SAP enterprise product experiences within Customer Experience. Own team goals, delivery quality, performance management, and operational decisions. Define UX strategy, standards, governance, design system practices, accessibility expectations, and research-informed ways of working across product areas. Guide creation of user flows, prototypes, interaction models, and specifications, and strengthen UX maturity through improved collaboration, critique culture, operating rhythms, hiring support, and AI experience evaluation frameworks.
Location: Vietnam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build, lead, and develop a UX design team responsible for SAP enterprise product experiences.
  • •Account for team goals, delivery quality, people development, performance management, and operational decisions.
  • •Define design strategy, UX standards, governance mechanisms, and design system practices across product areas.
  • •Guide teams in designing user flows, prototypes, interaction models, product specifications, and scalable enterprise experiences.
  • •Establish frameworks for AI experience evaluation, including trust, explainability, fairness, reliability, and human-in-the-loop workflows.
Travel: Low travel

Key Requirements

  • •Master’s degree in Design, HCI, Interaction Design, or related field (or equivalent practical experience) with 8–12+ years of UX experience.
  • •3–5+ years of UX leadership or people management experience, with proven ability to build and scale UX teams.
  • •Strong enterprise product and systems design experience, including UX strategy, design systems, accessibility, and governance.
  • •Experience driving research-informed decision-making and connecting design/research choices to business outcomes and roadmap priorities.
  • •Experience with AI-driven/AI-assisted product experiences, Responsible AI, and AI experience evaluation is expected.
Experience:8-12 yearsEnterprise softwareCloud-nativeDesign systemsResponsible AIUX leadership
Education:Master's in Design, HCI, Interaction Design, or a related field
Skills:LeadershipPerformance managementHiring supportResource planningExecutive communication

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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