Service Specialist

Aon
Sydney
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Attention to detail","Communication","Problem-solving","Teamwork","Time management","Proactivity","Customer focus"]

Deliver exceptional client service within Aon’s National Client Services team by supporting a portfolio of corporate insurance clients. Coordinate policy administration and manage pre-renewal, renewal, and post-renewal activities including drafting quotations and endorsements, preparing renewal reports, and handling cancellations. Communicate with clients via phone, email, and meetings, support brokers and underwriters, and maintain strong stakeholder relationships to enhance the client experience.

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FursaFursa
Aon
Aon
1 day ago

Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver exceptional client service within Aon’s National Client Services team by supporting a portfolio of corporate insurance clients. Coordinate policy administration and manage pre-renewal, renewal, and post-renewal activities including drafting quotations and endorsements, preparing renewal reports, and handling cancellations. Communicate with clients via phone, email, and meetings, support brokers and underwriters, and maintain strong stakeholder relationships to enhance the client experience.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide administration support to Account Brokers for client insurance and risk needs.
  • •Communicate with clients through phone calls, emails, and face-to-face meetings to support insurance requirements.
  • •Support insurance policy activities including pre-renewal, renewal, and post-renewal tasks such as drafting quotations, endorsements, certificates of currency, and cancellations.
  • •Prepare, lodge, and invoice insurance policies accurately and on time.
  • •Attend client meetings and support tender processes, client renewals, claims, and other insurance broking duties, while managing key stakeholder relationships.

Key Requirements

  • •Passion for a career in insurance with strong administration and customer service skills.
  • •Excellent attention to detail.
  • •Strong verbal and written communication plus problem-solving skills.
  • •Ability to work effectively in a close team environment and within tight timeframes.
  • •Familiarity with Microsoft Office 365, email systems, Teams, and Google Drive.
Experience:InsuranceRisk management
Skills:Attention to detailCommunicationProblem-solvingTeamworkTime managementProactivityCustomer focus
Languages:English
Tech Stack:Microsoft Office 365Email systemsMicrosoft TeamsGoogle Drive

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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