IT Support Engineer

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 180,000 - 230,000 annuallyFunction: IT Support & HelpdeskExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Ownership","Organization","Problem-solving"]

Support Anthropic employees across a primarily macOS environment by triaging and resolving hardware, software, networking, and access issues through ticketing, Slack, and in-person help. Diagnose problems on macOS, ChromeOS, iOS, Android, and key SaaS platforms (Google Workspace, Slack, GitHub, Atlassian). Improve onboarding and device/identity management, contribute to automation using Bash and Python, and participate in an on-call rotation.

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FursaFursa
Anthropic
Anthropic
1 day ago

IT Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Anthropic employees across a primarily macOS environment by triaging and resolving hardware, software, networking, and access issues through ticketing, Slack, and in-person help. Diagnose problems on macOS, ChromeOS, iOS, Android, and key SaaS platforms (Google Workspace, Slack, GitHub, Atlassian). Improve onboarding and device/identity management, contribute to automation using Bash and Python, and participate in an on-call rotation.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Triage and resolve end-user issues across hardware, software, networking, and accounts via ticketing, Slack, and in-person support.
  • •Diagnose and troubleshoot macOS and mobile/endpoint issues across ChromeOS, iOS, and Android, plus core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
  • •Support device enrollment/configuration profiles, policy enforcement, and employee lifecycle workflows (onboarding, offboarding, reorgs).
  • •Handle escalations requiring cross-team coordination, including participating in an on-call rotation for urgent issues outside business hours.
  • •Improve operations by streamlining onboarding and high-volume processes, contributing to automation, and maintaining identity/access and device management systems.

Pay and Benefits

Salary: USD 180,000 - 230,000 annually
Schedule:4-Day Week
Perks:Paid LeaveParental Leave

Key Requirements

  • •7+ years of hands-on IT support experience in a fast-paced or high-growth environment.
  • •Excellent communicator who genuinely enjoys helping people solve problems.
  • •Strong troubleshooting skills for macOS endpoints, with comfort supporting ChromeOS, iOS, and Android.
  • •Significant experience administering Google Workspace and Slack (workspace management, permissions, and troubleshooting).
  • •Experience with identity and access fundamentals (SSO, MFA, directory services) and MDM fundamentals/endpoint management concepts.
Experience:7+ years
Education:Bachelor's in A field relevant to the role as demonstrated through coursework, training, and/or professional experience
Skills:CommunicationTroubleshootingOwnershipOrganizationProblem-solving
Languages:English
Tech Stack:MacOSChromeOSIOSAndroidGoogle WorkspaceSlackGitHubAtlassianBashPythonMDMSSOMFAGoogle Workspace administrationSlack administrationMDM fundamentals

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn