Customer Service Representative

Vultr
United States
Workplace: RemoteFull timeUSD 19 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-centric","Detail oriented","Multi-tasking","Communication","Problem-solving","Documentation","Time management","Process improvement"]

Deliver exceptional customer support for Vultr’s cloud products by handling high-volume ticket inquiries, troubleshooting account and billing issues, and keeping customers informed until cases are fully resolved. You’ll review subscriptions, billing statements, and platform data, document outcomes accurately, and meet CSAT and performance metrics like resolution time and first-contact resolution rate. Work within 24/7 team-based operations, covering scheduled shifts as needed.

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FursaFursa
Vultr
Vultr
1 day ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver exceptional customer support for Vultr’s cloud products by handling high-volume ticket inquiries, troubleshooting account and billing issues, and keeping customers informed until cases are fully resolved. You’ll review subscriptions, billing statements, and platform data, document outcomes accurately, and meet CSAT and performance metrics like resolution time and first-contact resolution rate. Work within 24/7 team-based operations, covering scheduled shifts as needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries about Vultr products and services through ticketing systems and other support channels.
  • •Troubleshoot account and billing issues by reviewing subscriptions, billing statements, and platform data using established procedures.
  • •Manage multiple tickets, prioritize efficiently with urgency, and provide clear status updates until cases are fully closed.
  • •Document and summarize interactions and resolutions accurately.
  • •Maintain high CSAT and meet performance metrics (ticket resolution time and first contact resolution rate), participate in training, and support a 24/7 operations environment with scheduled shifts.

Pay and Benefits

Salary: USD 19 - 24 hourly
Perks:Health InsuranceDentalVision401kLearning BudgetPaid LeaveGym MembershipRemote Work

Key Requirements

  • •1+ years of experience resolving billing and account issues in a high-volume contact center supporting cloud hosting, SaaS, IaaS, or related technologies.
  • •Strong customer service skills and the ability to communicate clearly in high-pressure situations.
  • •Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities.
  • •Strong written and verbal communication skills, including explaining complicated billing issues and policies clearly to customers.
  • •Proficiency in English.
Experience:1+ yearsCloud hostingSaaSIaaSHigh-volume contact center
Skills:Customer-centricDetail orientedMulti-taskingCommunicationProblem-solvingDocumentationTime managementProcess improvement
Languages:English
Tech Stack:Ticketing systemsBilling statementsSubscriptions

Company Brief

Vultr
Provides cloud infrastructure services including VPS, dedicated instances, block storage, and bare metal across global data centers. Targets developers and businesses with simple, high-performance, and cost-effective cloud compute and networking solutions.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: West Palm Beach, United States
Founded: 2014
WebsiteLinkedIn