AV & IT Onsite Support Technician

Avi-spl
Dubai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsSkills: ["Troubleshooting","Problem-solving","Communication","Customer service","Composure"]

Provide hands-on 1st and 2nd line IT support and meeting-room AV assistance in a corporate, user-facing environment. You’ll troubleshoot Windows 10/11 endpoints, peripherals, authentication and access issues, and manage service requests through a service desk. A key focus is Microsoft Intune/Endpoint Manager device lifecycle support and Microsoft 365 end-user support, alongside daily support for technologies like Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly, and Dante systems.

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FursaFursa
Avi-spl
Avi-spl
2 days ago

AV & IT Onsite Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide hands-on 1st and 2nd line IT support and meeting-room AV assistance in a corporate, user-facing environment. You’ll troubleshoot Windows 10/11 endpoints, peripherals, authentication and access issues, and manage service requests through a service desk. A key focus is Microsoft Intune/Endpoint Manager device lifecycle support and Microsoft 365 end-user support, alongside daily support for technologies like Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly, and Dante systems.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on 1st and 2nd line IT support, troubleshooting Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs.
  • •Support new starters/leavers, device replacements, equipment refreshes, and perform laptop builds, rebuilds, and device migrations.
  • •Manage incidents and service requests through the client’s service desk platform with accurate documentation and timely resolution.
  • •Deliver Microsoft Intune/Endpoint Management support: enrol/re-enrol devices, configure Company Portal, deploy applications, troubleshoot compliance issues, and verify policy/configuration application.
  • •Provide day-to-day support for professional AV and collaboration technologies in meeting rooms, troubleshooting Teams Rooms and systems from Crestron, Biamp, Cisco, Poly, and Dante, escalating complex faults as needed.

Pay and Benefits

Perks:Medical BenefitsDentalPaid HolidaysPaid Leave

Key Requirements

  • •3–5 years of experience in IT support, desktop support, service desk, or blended IT/AV workplace technology roles.
  • •Practical experience supporting Microsoft Intune-managed Windows endpoints, including device enrolment, Company Portal configuration, and application deployment.
  • •Strong hands-on 1st and 2nd line troubleshooting for Windows 10/11 endpoints and hardware/peripherals, plus device compliance and configuration profiles.
  • •Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Active Directory / Entra ID MFA and authentication troubleshooting.
  • •Diploma or degree in IT, Information Technology, Computer Science, AV Technology, Electronics, or a related field (preferred), and a valid UAE Driver's Licence (required).
Experience:3-5 yearsCorporate ITService deskIT/AV support
Education:
Skills:TroubleshootingProblem-solvingCommunicationCustomer serviceComposure
Licenses:UAE Driver's Licence
Tech Stack:Microsoft IntuneEndpoint ManagerCompany PortalMicrosoft 365Microsoft TeamsOutlookOneDriveSharePointExchangeMicrosoft Entra IDActive DirectoryWindows 10Windows 11Service deskTCP/IPDNSDHCPLANWi-FiCrestron

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn