Hootsuite

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 45 minutes agoStatus: Live

Job Summary

Manage a portfolio of customers to drive successful adoption of Hootsuite and partner products. Lead onboarding with Professional Services, maintain mutual account plans, and run success reviews and quarterly business reviews. Monitor account health using metrics and analytics, intervene with adoption strategies, and work with Account Managers on expansion leads (CSQL). Log feature requests and update customer notes in Salesforce while meeting quarterly customer outcomes and regional targets.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own day-to-day relationship management for a book of customers, guiding them on their social journey with Hootsuite Enterprise and partner products.
•Partner with Professional Services on onboarding, develop and maintain mutual account plans, and lead success reviews against customer goals.
•Build relationships within assigned customer vertical(s), using periodic dialogues and quarterly business reviews with product release updates and metrics.
•Monitor account health and adoption using data/metrics and implement adoption strategies that improve customer workflows and product value.
•Collaborate with Account Manager for account strategies and qualified leads (CSQL), log feature requests, update account notes in Salesforce, and identify/escalate account risks as needed.

Key Requirements

•Intermediate customer-facing/account management experience, preferably in SaaS, with a track record of successful customer adoption.
•Demonstrated knowledge of social media and/or social marketing and business use of social.
•Ability to quickly learn new technologies and explain software features and social media concepts clearly to customers.
•Demonstrated customer focus and proactive desire to help internal/external customers meet their needs.
•Strong collaboration, communication, problem-solving, and negotiation skills to deliver results.

Experience:SaaSTechnologySocial mediaSocial marketing

Skills:Customer focusCollaborationCommunicationProblem-solvingNegotiation

Languages:English

Tech Stack:Salesforce

Company Brief

Hootsuite

Provides a social media management platform for businesses to schedule posts, monitor conversations, analyze performance, and manage multiple social accounts across networks. Serves marketers, agencies, and enterprises with collaboration and analytics tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Hootsuite

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 45 minutes agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own day-to-day relationship management for a book of customers, guiding them on their social journey with Hootsuite Enterprise and partner products.
•Partner with Professional Services on onboarding, develop and maintain mutual account plans, and lead success reviews against customer goals.
•Build relationships within assigned customer vertical(s), using periodic dialogues and quarterly business reviews with product release updates and metrics.
•Monitor account health and adoption using data/metrics and implement adoption strategies that improve customer workflows and product value.
•Collaborate with Account Manager for account strategies and qualified leads (CSQL), log feature requests, update account notes in Salesforce, and identify/escalate account risks as needed.

Key Requirements

•Intermediate customer-facing/account management experience, preferably in SaaS, with a track record of successful customer adoption.
•Demonstrated knowledge of social media and/or social marketing and business use of social.
•Ability to quickly learn new technologies and explain software features and social media concepts clearly to customers.
•Demonstrated customer focus and proactive desire to help internal/external customers meet their needs.
•Strong collaboration, communication, problem-solving, and negotiation skills to deliver results.

Experience:SaaSTechnologySocial mediaSocial marketing

Skills:Customer focusCollaborationCommunicationProblem-solvingNegotiation

Languages:English

Tech Stack:Salesforce

Company Brief

Hootsuite

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn