Network Engineer - Operation

TikTok
United States
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 2+ yearsEducation: bachelorsSkills: ["Incident management","Troubleshooting","Communication","Collaboration","Ownership"]

Own incident response and operational stability for ByteDance’s global network, covering backbone, data centers, public cloud, Edge/CDN, and network gateways. Handle day-to-day operations for Non-CN global infrastructure, leading troubleshooting, mitigation, and service restoration during outages. Partner with the 24/7 NOC as an L2 engineer, collaborate across time zones, and improve tooling, monitoring, and automation. Coordinate with ISPs and vendors, performing RCA and remediation, and support maintenance/change activities.

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FursaFursa
TikTok
TikTok
1 month ago

Network Engineer - Operation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own incident response and operational stability for ByteDance’s global network, covering backbone, data centers, public cloud, Edge/CDN, and network gateways. Handle day-to-day operations for Non-CN global infrastructure, leading troubleshooting, mitigation, and service restoration during outages. Partner with the 24/7 NOC as an L2 engineer, collaborate across time zones, and improve tooling, monitoring, and automation. Coordinate with ISPs and vendors, performing RCA and remediation, and support maintenance/change activities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Act as a key engineer for global network incident response and operational stability, including backbone, data centers, public cloud, Edge/CDN, and network gateways.
  • •Support day-to-day operations of the Non-CN global network infrastructure and lead troubleshooting, mitigation, and service restoration during network failures.
  • •Partner with the 24*7 NOC team as a second-line (L2) operations engineer to ensure continuous 24*7 global network operations.
  • •Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems.
  • •Coordinate with ISPs and vendors to diagnose and resolve network issues, conduct post-incident RCA, and drive remediation; support maintenance and change activities.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, Mathematics, or related field, or equivalent practical experience.
  • •2+ years of experience in network operations, network support, or network engineering.
  • •Strong understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS, and MPLS technologies.
  • •Ability to troubleshoot and resolve network incidents under ambiguity, with timely response during critical outages.
  • •Good communication skills to collaborate across global teams.
Experience:2+ yearsData center networksCloud infrastructureISP environments
Education:Bachelor's in Computer Science, Information Technology, Engineering, Mathematics, or related technical field
Skills:Incident managementTroubleshootingCommunicationCollaborationOwnership
Tech Stack:TCP/IPDHCPBGPOSPF/IS-ISMPLSPythonShell

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn