TikTok Local Services - Governance Lead

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Programme management","Communication","Data-driven decision making","Cross-functional influence","Proactive","Independent","Thriving in ambiguity"]

Lead TikTok Local Services’ Governance and Experience efforts for the US dining ecosystem. You will build and manage a small team, create data-driven governance policies, reduce risks across merchants, listings, creators, content, and fulfillment, and design feedback, service, and fulfillment strategies. Partner with cross-functional teams (Algorithm, Product, Engineering, Legal) to enhance ecosystem health, and use data-driven investigation to respond to emergencies and mitigate incentive abuse.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Local Services - Governance Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead TikTok Local Services’ Governance and Experience efforts for the US dining ecosystem. You will build and manage a small team, create data-driven governance policies, reduce risks across merchants, listings, creators, content, and fulfillment, and design feedback, service, and fulfillment strategies. Partner with cross-functional teams (Algorithm, Product, Engineering, Legal) to enhance ecosystem health, and use data-driven investigation to respond to emergencies and mitigate incentive abuse.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a small team of governance and experience experts to create data-driven governance policies and strategies for US-based Local Services Dining.
  • •Reduce risks across governance areas including merchants, listings, creators, content, and fulfillment to mitigate platform losses and incentive abuse.
  • •Create policies and processes to collect and manage user feedback and develop fulfillment and service experience strategies for customers, creators, and sellers.
  • •Develop and implement strategies to ensure a strong business experience for merchants and creators while mitigating risks.
  • •Monitor ecosystem health using data-driven and investigative methods; respond to emergencies and conduct ad-hoc investigations as needed.

Key Requirements

  • •5+ years driving data-driven governance and experience programs in O2O, Local Services, E-commerce, strategy consulting, operations, content risks, seller risks, seller operations, or trust & safety initiatives.
  • •3+ years of experience managing a team.
  • •Bachelor’s degree or above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, or Data Analytics.
  • •Strategic thinking plus program management and communication skills to manage complex projects and influence cross-functional teams.
  • •Familiarity with O2O/E-commerce/local services and governance, customer experience, and regulatory/compliance requirements.
Experience:5+ yearsO2OE-commerceLocal servicesTrust and safetyContent riskSeller riskGovernancePlatform governance
Education:Bachelor's in Mathematics, Statistics, Engineering, Data Analytics (preferred)
Skills:Strategic thinkingProgramme managementCommunicationData-driven decision makingCross-functional influenceProactiveIndependentThriving in ambiguity
Tech Stack:SQLPythonExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn