Head of Product Operations, EMEA

Fiserv
United Kingdom
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Process improvement","Prioritisation","Stakeholder management","Governance"]

Own the operating spine of the EMEA Financial Solutions product function by leading client discovery practices, prioritisation coordination, and governance. Chair the Product Review Committee, set pricing and contract standards, and drive product enablement through documentation, demos, and a maintained product catalogue. Deliver trusted leadership reporting and market intelligence, embed AI responsibly in product operations, and build a neutral, process-focused Product Operations function aligned with global teams.

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FursaFursa
Fiserv
Fiserv
2 days ago

Head of Product Operations, EMEA

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Last checked: 7 hours agoStatus: Live

Job Summary

Own the operating spine of the EMEA Financial Solutions product function by leading client discovery practices, prioritisation coordination, and governance. Chair the Product Review Committee, set pricing and contract standards, and drive product enablement through documentation, demos, and a maintained product catalogue. Deliver trusted leadership reporting and market intelligence, embed AI responsibly in product operations, and build a neutral, process-focused Product Operations function aligned with global teams.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own EMEA client discovery methods, standards, artefacts, and cadence, including live discovery engagements and adopt-not-adapt governance.
  • •Coordinate regional priorities and demand by capturing requests, managing trade-offs, leading triage with product managers, and maintaining an evidence-based demand view.
  • •Chair the Product Review Committee to ensure proposals are decision-ready, track execution, communicate outcomes, and maintain decision records.
  • •Ensure consistent pricing and contract terms across EMEA, supporting deal reviews with standards, templates, and evidence while managing exceptions.
  • •Lead product enablement and reporting by maintaining product documentation and catalogue, delivering KPIs and market intelligence, and embedding AI responsibly in product operations.

Key Requirements

  • •Substantial experience in Product Operations, governance, or portfolio operations.
  • •Proven client discovery experience translating needs into product requirements.
  • •Experience managing priorities and demand across competing stakeholders.
  • •Experience running senior decision forums with strong follow-through.
  • •Knowledge of product pricing and commercial standards, working with Legal and Finance.
Experience:PaymentsBankingRegulated financial services
Skills:LeadershipProcess improvementPrioritisationStakeholder managementGovernance

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn