Lead Teller

KeyCorp
Salt Lake City
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client-focused service","Coaching","Leadership","Time management","Integrity"]

Serve as the primary troubleshooter and trusted partner for branch clients, handling complex client service issues and transitioning clients to bankers for deeper financial wellness conversations. Lead and coach tellers to ensure accurate, efficient teller transactions, compliance with regulatory, security, and audit controls, and strong client experience. Manage teller line scheduling and branch operational standards, support new teller onboarding and training, and help promote products based on client needs.

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FursaFursa
KeyCorp
KeyCorp
1 month ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary troubleshooter and trusted partner for branch clients, handling complex client service issues and transitioning clients to bankers for deeper financial wellness conversations. Lead and coach tellers to ensure accurate, efficient teller transactions, compliance with regulatory, security, and audit controls, and strong client experience. Manage teller line scheduling and branch operational standards, support new teller onboarding and training, and help promote products based on client needs.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide distinctive client service in-branch and help resolve complex client servicing issues as a resource for tellers and clients.
  • •Coach tellers to perform teller functions efficiently, accurately, and in compliance with procedures in an in-person setting.
  • •Manage day-to-day teller line operations, including teller scheduling and providing direction on operational/regulatory procedures.
  • •Listen for financial wellness opportunities during client conversations and transition clients to a Banker appropriately.
  • •Support compliance by balancing cash drawers, following audit/security procedures, and assisting with onboarding and training new tellers.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum of 3 years of demonstrated superior client relationship skills (required).
  • •Minimum of 3 years of cash handling experience (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks organizationally (required).
Experience:3+ yearsBankingFinancial servicesCash handlingClient service
Education:High School
Skills:Client-focused serviceCoachingLeadershipTime managementIntegrity
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn