Senior Associate - Health Coordination

Bupa Arabia
Riyadh
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Customer service","Interpersonal communication","Planning","Multi-cultural","Complaint handling"]

Answer customer inquiries face to face, over the phone, and by e-mail while ensuring requests are processed to company standards. Deliver high-level, professional support, including handling complaints and following up to achieve resolution for customers and hospital staff. Support providers by ensuring agreed service standards, coordinating compliance tools and technical services, and playing a role in coaching hospital staff. Maintain complaint tracking and build strong provider relationships through front-line visits.

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FursaFursa
Bupa Arabia
Bupa Arabia
2 days ago

Senior Associate - Health Coordination

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Answer customer inquiries face to face, over the phone, and by e-mail while ensuring requests are processed to company standards. Deliver high-level, professional support, including handling complaints and following up to achieve resolution for customers and hospital staff. Support providers by ensuring agreed service standards, coordinating compliance tools and technical services, and playing a role in coaching hospital staff. Maintain complaint tracking and build strong provider relationships through front-line visits.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries face to face, over the phone, and via e-mail, processing calls and member requests to company standards.
  • •Provide accurate information about provider networks, products, and services, and follow up on inquiries to meet customer, hospital, and company expectations.
  • •Handle customer complaints competently, resolve issues without unnecessary escalations, and ensure recovery plans are properly followed up.
  • •Ensure provider compliance with agreed service standards, including support for the hospital using swipe card and fingerprint machines and company-linked technical services.
  • •Build and maintain relationships with providers, coordinate recognition mechanisms, conduct front-line visits, and strengthen provider experience at point of service.

Key Requirements

  • •Bachelor's degree in Business, Healthcare, or an equivalent related field.
  • •Demonstrated customer service capability with professionalism in responding to inquiries.
  • •Ability to maintain thorough knowledge of departments, hospital network, products, and services to provide accurate information.
  • •Competence in handling customer complaints and acting to resolve issues with minimal escalation.
  • •Strong communication and planning skills, including working effectively in a multicultural environment.
Experience:HealthcareInsurance
Education:Bachelor's
Skills:Customer serviceInterpersonal communicationPlanningMulti-culturalComplaint handling

Company Brief

Bupa Arabia
Provides health insurance products and managed healthcare services in Saudi Arabia for individuals and corporate clients. The company focuses on coverage administration, medical network access, and digital health support for members.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jeddah, Saudi Arabia
Founded: 1997
WebsiteLinkedIn