Counter Manager- Macys Roosevelt Field Mall (Garden City, NY, US)

Pandora Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Leadership","Coaching","Customer service","Team development"]

Lead and coach a team of part-time Sales Associates and Sales Leads on the sales floor within a Macy’s Shop-in-Shop, driving sales goals, inventory control, and branding standards while delivering exceptional customer experiences and fan-focused service.

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Pandora Group
Pandora Group
4 months ago

Counter Manager- Macys Roosevelt Field Mall (Garden City, NY, US)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead and coach a team of part-time Sales Associates and Sales Leads on the sales floor within a Macy’s Shop-in-Shop, driving sales goals, inventory control, and branding standards while delivering exceptional customer experiences and fan-focused service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and coach the Counter Manager team (Sales Leads and Part-Time Sales Associates) to deliver exceptional customer experiences and achieve sales targets.
  • •Develop and manage weekly schedules to optimize staffing during peak hours and ensure payroll efficiency.
  • •Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
  • •Ensure Pandora and Macy’s visual merchandising guidelines are followed through regular displays audits and product positioning.
  • •Ensure compliance with Pandora and Macy’s policies, security practices, POS procedures, and reporting standards.

Pay and Benefits

Perks:MedicalDentalVisionDisabilityLife InsuranceProduct DiscountsLearning Budget

Key Requirements

  • •Minimum of 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment (ideally fashion, luxury, or jewelry).
  • •Strong communication skills, both written and verbal, with ability to charm and connect with people at all levels of the organization.
  • •Sharp business acumen and analytical thinking to deliver positive results.
  • •Talent magnet with experience in recruiting, retaining, and developing high-performing teams, including succession planning and internal mobility.
  • •Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
Experience:3+ yearsRetailJewelryLuxury
Skills:CommunicationLeadershipCoachingCustomer serviceTeam development
Tech Stack:Microsoft Office 365KWIPOSApplicant tracking systems

Company Brief

Pandora Group
Pandora Group is a recruitment and HR consulting firm that provides talent acquisition, executive search, and workforce solutions, partnering with organizations to source candidates, streamline hiring processes, and support people strategy initiatives.
Industry: Luxury Goods
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