Technical Support Specialist, Service Desk

Carvana
United States
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Multitasking","Problem-solving","Judgment"]

Serve as the first line of IT support for internal Carvana customers, resolving help desk tickets and answering incoming calls and IT requests. Diagnose issues, gather details, log and track incidents, and use judgment to resolve quickly or escalate when needed. Communicate confidently across email, phone, chat, and in-person, while multitasking and prioritizing support using tools and additional support staff.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
13 hours ago

Technical Support Specialist, Service Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the first line of IT support for internal Carvana customers, resolving help desk tickets and answering incoming calls and IT requests. Diagnose issues, gather details, log and track incidents, and use judgment to resolve quickly or escalate when needed. Communicate confidently across email, phone, chat, and in-person, while multitasking and prioritizing support using tools and additional support staff.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer service to internal customers.
  • •Provide first-line IT support for incoming calls and IT tickets.
  • •Review and triage Service Desk tickets to diagnose, gather information, and log/track incidents.
  • •Resolve issues over phone/email or escalate appropriately using sound judgment.
  • •Communicate effectively with customers and team members to drive issue resolution.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet BenefitsWellness Stipend

Key Requirements

  • •2+ years of experience in a help desk or call center environment.
  • •High school diploma or equivalent.
  • •Functional knowledge of Microsoft operating systems and office applications; bonus for experience with G Suites, Okta, Slack, Zoom, and Jira.
  • •Experience supporting major mobile device types (iOS, Android, Windows, Chrome).
  • •Ability to effectively communicate with remote users and troubleshoot using remote connectivity tools.
Experience:2+ years
Education:High School
Skills:Customer serviceCommunicationMultitaskingProblem-solvingJudgment
Languages:English
Tech Stack:MicrosoftMicrosoft OfficeGoogle WorkspaceG SuiteOktaSlackZoomJiraIOSAndroidWindowsChromeRemote connectivity toolsService desk tickets

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn