Senior Manager of Detection Operations

American Express
Charlotte, Phoenix, New York
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Calm under pressure","Decision-making","Prioritization","Initiative","Problem-solving"]

Lead the daily execution of internal fraud alert review and referral processes within the Internal Fraud Center of Excellence. You will analyze monitoring reports and business referrals, conduct initial credibility and severity assessments, document and escalate incidents of internal fraud or policy violations, and maintain high-quality case records. Partner with cross-functional teams to improve detection effectiveness, operational KPIs, SLAs, and referral feedback loops—ensuring timely, accurate, and confidential handling of sensitive matters.

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FursaFursa
American Express
American Express
4 weeks ago

Senior Manager of Detection Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead the daily execution of internal fraud alert review and referral processes within the Internal Fraud Center of Excellence. You will analyze monitoring reports and business referrals, conduct initial credibility and severity assessments, document and escalate incidents of internal fraud or policy violations, and maintain high-quality case records. Partner with cross-functional teams to improve detection effectiveness, operational KPIs, SLAs, and referral feedback loops—ensuring timely, accurate, and confidential handling of sensitive matters.
Location: Charlotte, Phoenix, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.
  • •Conduct initial assessments to determine credibility/severity and determine appropriate escalation or referral paths.
  • •Prepare clear, well-documented alert summaries and supporting materials for investigations.
  • •Maintain accurate case records in line with internal policies, regulatory requirements, and quality standards.
  • •Identify trends and emerging risks, collaborate cross-functionally, and support continuous improvement of fraud detection and referral processes.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid LeaveParental Leave

Key Requirements

  • •10+ years of experience in fraud operations, monitoring, or security operations.
  • •Deep understanding of fraud monitoring tools, insider threat detection, and case management systems.
  • •Strong knowledge of internal fraud typologies and insider risk behaviors.
  • •Proven ability to manage global operations teams and extend relationships in a complex multi-national corporation.
  • •Experience with operational KPIs, back-office case and SLA management, and executive reporting.
Experience:10+ yearsFraud operationsInsider threat detectionSecurity operationsCase managementRisk operations
Education:Bachelor's
Skills:Calm under pressureDecision-makingPrioritizationInitiativeProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn