IT Technical Support Engineer

NTT
Chennai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Active listening","Stakeholder management","Ability to work under pressure"]

Provide IT technical support to internal clients by diagnosing, investigating, and resolving incidents, events, and problems to restore service. Conduct reviews to ensure infrastructure is configured, installed, tested, and operational, and support software installation and configuration according to business needs. Proactively identify issues, update systems/portals with resolution details, and escalate unresolved items to next-level engineers or third-party vendors while supporting service desk operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 weeks ago

IT Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide IT technical support to internal clients by diagnosing, investigating, and resolving incidents, events, and problems to restore service. Conduct reviews to ensure infrastructure is configured, installed, tested, and operational, and support software installation and configuration according to business needs. Proactively identify issues, update systems/portals with resolution details, and escalate unresolved items to next-level engineers or third-party vendors while supporting service desk operations.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide IT technical support to internal clients to ensure IT infrastructure and systems remain operational.
  • •Proactively identify, investigate, and resolve technical incidents, events, and problems to restore service.
  • •Perform regular reviews of assigned infrastructure to ensure it is configured, installed, tested, and operational, and ensure software is installed/configured to business requirements.
  • •Handle calls and incidents via service desk support as required, updating tickets with progress and resolution details.
  • •Escalate unresolved issues to next-level engineers and/or third-party vendors and ensure resolution/recovery aligns with processes and service level agreements.

Key Requirements

  • •Bachelor’s degree or relevant qualification in IT/Computing or a related field.
  • •Relevant IT certifications, such as ITIL and Microsoft 365.
  • •Moderate experience diagnosing and troubleshooting in an IT Technical Support role within a large ICT organization.
  • •Moderate experience interacting with internal and external stakeholders at different business levels.
  • •Moderate technical experience across technologies such as Secure Print, MS Azure, Meeting Room Technologies, and Microsoft 365.
Experience:ICTIT support
Education:Bachelor's in IT/Computing
Skills:CommunicationInterpersonal skillsActive listeningStakeholder managementAbility to work under pressure
Certifications:ITILMicrosoft 365
Tech Stack:ITILMicrosoft 365AzureMS AzureSecure PrintMeeting Room Technologies

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn