Mashreq

1 week ago

Senior Manager - Technology - Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead a 24x7 technology service management operation focused on service availability and uninterrupted IT services for staff and customers. Own Incident management using ITIL process governance, ensuring correct severity classification, effective communications to technology and business stakeholders, and faster incident resolution. Drive process improvements and automation by identifying opportunities to strengthen controls, simplify workflows, and maintain high-quality incident documentation data.

Location: Pakistan

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Operate and oversee a 24x7 technology service management function focused on service availability.
•Manage incidents using ITIL process governance, including severity classification.
•Ensure timely and appropriate communications to technology and business stakeholders.
•Drive faster incident resolution while maintaining incident documentation data quality.
•Lead service improvements, including identifying opportunities to strengthen controls and simplify processes, and drive automation.

Key Requirements

•Manage Incidents according to ITIL process governance in a 24x7 operating roster.
•Ensure correct severity classification of incidents.
•Drive faster resolution of incidents while maintaining high data quality in incident documentation.
•Identify opportunities to improve process controls and simplify processes.
•Coordinate appropriate communications to technology and business stakeholders during incidents.

Skills:Stakeholder communicationProcess improvementIncident managementAutomation focusData quality focus

Languages:English

Tech Stack:ITILScrumAgileCloudPrivate cloudPublic cloudHybrid cloudOn-prem data centers

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 week ago

Senior Manager - Technology - Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Operate and oversee a 24x7 technology service management function focused on service availability.
•Manage incidents using ITIL process governance, including severity classification.
•Ensure timely and appropriate communications to technology and business stakeholders.
•Drive faster incident resolution while maintaining incident documentation data quality.
•Lead service improvements, including identifying opportunities to strengthen controls and simplify processes, and drive automation.

Key Requirements

•Manage Incidents according to ITIL process governance in a 24x7 operating roster.
•Ensure correct severity classification of incidents.
•Drive faster resolution of incidents while maintaining high data quality in incident documentation.
•Identify opportunities to improve process controls and simplify processes.
•Coordinate appropriate communications to technology and business stakeholders during incidents.

Skills:Stakeholder communicationProcess improvementIncident managementAutomation focusData quality focus

Languages:English

Tech Stack:ITILScrumAgileCloudPrivate cloudPublic cloudHybrid cloudOn-prem data centers

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor