Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience and Conduct Group

Interact with retail banking customers over the phone to understand needs, provide information, and explain banking procedures and products. Deliver excellent service to build customer loyalty, resolving issues immediately while adhering to bank guidelines and Direct Banking Center rules. Identify and convert sales opportunities to support financial targets, capture customer feedback for continuous product improvement, and perform root-cause analysis including charge/fee reversals when needed in a call center environment.