Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience and Conduct Group

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Problem-solving","Sales focus","Communication"]

Interact with retail banking customers over the phone to understand needs, provide information, and explain banking procedures and products. Deliver excellent service to build customer loyalty, resolving issues immediately while adhering to bank guidelines and Direct Banking Center rules. Identify and convert sales opportunities to support financial targets, capture customer feedback for continuous product improvement, and perform root-cause analysis including charge/fee reversals when needed in a call center environment.

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FursaFursa
Mashreq
Mashreq
1 month ago

Personal Banking Advisor.Egypt- NEO - Customer Experience.Client Experience and Conduct Group

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Interact with retail banking customers over the phone to understand needs, provide information, and explain banking procedures and products. Deliver excellent service to build customer loyalty, resolving issues immediately while adhering to bank guidelines and Direct Banking Center rules. Identify and convert sales opportunities to support financial targets, capture customer feedback for continuous product improvement, and perform root-cause analysis including charge/fee reversals when needed in a call center environment.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve problems over the telephone on the spot.
  • •Convert sales opportunities to meet financial targets.
  • •Clarify and explain procedures and retail banking products over the telephone, including root-cause analysis and reversals of charges and fees when necessary.

Key Requirements

Skills:Customer serviceProblem-solvingSales focusCommunication

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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