Customer Engineer - C1

Applied Materials
Shenzhen
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Written communication","Verbal communication","Troubleshooting","Customer coordination","Willingness to learn"]

Serve as the direct liaison with customers to install, maintain, and upgrade Applied Materials customer equipment in Shenzhen. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with guidance from senior engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, coordinating with customers to deliver smooth operations and exceptional service.

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Applied Materials
Applied Materials
5 days ago

Customer Engineer - C1

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade Applied Materials customer equipment in Shenzhen. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with guidance from senior engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, coordinating with customers to deliver smooth operations and exceptional service.
Location: Shenzhen
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Graduate level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] on installing, maintaining, and upgrading customer equipment
  • •Use digital analytics for troubleshooting
  • •Use basic diagnostic techniques to assess and address equipment technical issues with guidance
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
Travel: Medium travel

Key Requirements

  • •Completion of an associate degree, military technical training, field service experience, or a trade certification
  • •Basic mechanical aptitude
  • •Ability to learn and interpret electrical and mechanical schematics
  • •Experience diagnosing and resolving basic technical challenges
  • •Effective written and verbal communication skills
Experience:Field serviceCustomer/field service supportTechnical field
Education:Associate's
Skills:Written communicationVerbal communicationTroubleshootingCustomer coordinationWillingness to learn
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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