Salesforce

2 weeks ago

Customer Success Manager - Data & Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support key customers in Japan by helping them maximize Salesforce adoption and ROI through proactive and reactive guidance. You will use Salesforce customer success methodologies to assess current states, propose improvements, and build trusted relationships with IT and business executives. Drive usage across cloud products, translate Salesforce platform capabilities into business roadmaps, manage risks, and communicate product updates, function changes, and support/end-of-life information.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Use the customer success methodology to partner with customer stakeholders on goal setting, current-state assessment, and improvement proposals.
•Understand customer Salesforce adoption and actively drive usage across cloud products.
•Guide customers using best practices for organizational strategy, governance, and change management aligned to their needs.
•Connect Salesforce platform capabilities to customer business priorities and roadmaps, applying practical product knowledge.
•Proactively identify business delivery risks, coordinate with the account team on mitigation plans, and build/executed comprehensive roadmaps including timelines and support plans.

Key Requirements

•7+ years of relevant industry experience.
•Deep expertise in one or more lines of business (LoB).
•Proven track record delivering business value as a trusted advisor with strong consulting and account management skills.
•Ability to build effective relationships and communicate value with stakeholders at all levels, including executives.
•Ability to convert technical concepts into business language and map technical functionality to business requirements.

Experience:7+ years

Skills:Executive communicationStakeholder managementConsultingRisk mitigationPrioritization

Languages:English

Tech Stack:SalesforceData 360Data CloudTableau

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Customer Success Manager - Data & Analytics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Use the customer success methodology to partner with customer stakeholders on goal setting, current-state assessment, and improvement proposals.
•Understand customer Salesforce adoption and actively drive usage across cloud products.
•Guide customers using best practices for organizational strategy, governance, and change management aligned to their needs.
•Connect Salesforce platform capabilities to customer business priorities and roadmaps, applying practical product knowledge.
•Proactively identify business delivery risks, coordinate with the account team on mitigation plans, and build/executed comprehensive roadmaps including timelines and support plans.

Key Requirements

•7+ years of relevant industry experience.
•Deep expertise in one or more lines of business (LoB).
•Proven track record delivering business value as a trusted advisor with strong consulting and account management skills.
•Ability to build effective relationships and communicate value with stakeholders at all levels, including executives.
•Ability to convert technical concepts into business language and map technical functionality to business requirements.

Experience:7+ years

Skills:Executive communicationStakeholder managementConsultingRisk mitigationPrioritization

Languages:English

Tech Stack:SalesforceData 360Data CloudTableau

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor