Customer Service Rep

Qureos
Kansas City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Interpersonal skills","Attention to detail","Customer service"]

Serve as the primary customer contact in a call center environment, handling inbound calls with prompt, courteous service. Process transactions (payments, refunds, and account updates), document interactions with high data integrity, and resolve inquiries by troubleshooting or escalating complex cases. Provide accurate product and fare-media/program information, ensure compliance with policies and regulatory requirements, and meet KPIs for call handling time, first-call resolution, and transaction accuracy.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 weeks ago

Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the primary customer contact in a call center environment, handling inbound calls with prompt, courteous service. Process transactions (payments, refunds, and account updates), document interactions with high data integrity, and resolve inquiries by troubleshooting or escalating complex cases. Provide accurate product and fare-media/program information, ensure compliance with policies and regulatory requirements, and meet KPIs for call handling time, first-call resolution, and transaction accuracy.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer calls promptly and courteously to ensure a positive service experience.
  • •Process customer transactions including payments, refunds, and account updates accurately and professionally.
  • •Document customer interactions and transactions in the system to maintain high data integrity.
  • •Handle customer questions, troubleshoot issues, and escalate complex cases as needed for timely resolution.
  • •Provide accurate information about products, fare media, programs, and related services while meeting company KPIs and compliance requirements.

Key Requirements

  • •High school diploma or equivalent.
  • •Previous customer service experience, preferably in a call center, retail, or high-volume service environment.
  • •Strong communication, problem-solving, and interpersonal skills for handling challenging situations professionally.
  • •Proficiency in computer systems and data entry; CRM or call center platform experience is a plus.
  • •Availability to work extended hours, weekends, or holidays based on business needs.
Education:High School
Skills:CommunicationProblem-solvingInterpersonal skillsAttention to detailCustomer service
Tech Stack:CRMCall center platformsComputer systemsData entry

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn