Netflix

2 weeks ago

Technology Experience Specialist (Corporate/Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Netflix staff needing technical assistance, investigating and documenting user interactions to identify friction and recurring issues. Triage and research bugs, participate in incident/outage workflows, and escalate to partner teams to drive permanent resolutions. Spot patterns across first- and third-party technologies, compose bug reports, and use Zendesk and Jira to curate user-experience insights and improve self-service and productivity through feature requests and documentation.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for users seeking technical assistance.
•Learn and document how users experience technology by investigating, categorizing interactions, and focusing on trends and contact reasoning.
•Manage technical issues by triaging/researching bugs, participating in incident/outage workflows, escalating to partner groups, and maintaining strong documentation.
•Recognize patterns in user technology experience across first- and third-party technologies and create bug reports when needed.
•Identify and link Zendesk tickets showing recurring friction, curate pattern stories, and maintain the health of the User Experience Jira space.

Key Requirements

•Troubleshoot, research, and diagnose complicated technical issues using available systems and tools.
•Translate investigation findings into robust documentation for knowledge-base articles and/or user stories.
•Proactively identify opportunities to improve user experiences and propose cohesive support strategies and application design considerations.
•Strong communication skills with the ability to engage users and stakeholders during investigations of technology friction.
•Fluency in English (business level) and flexibility for hybrid work and a 24/7 operations schedule as needed.

Skills:Critical thinkingCommunicationCollaborationProactivenessContinuous learning

Languages:English

Tech Stack:ZendeskJira

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Netflix

2 weeks ago

Technology Experience Specialist (Corporate/Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for users seeking technical assistance.
•Learn and document how users experience technology by investigating, categorizing interactions, and focusing on trends and contact reasoning.
•Manage technical issues by triaging/researching bugs, participating in incident/outage workflows, escalating to partner groups, and maintaining strong documentation.
•Recognize patterns in user technology experience across first- and third-party technologies and create bug reports when needed.
•Identify and link Zendesk tickets showing recurring friction, curate pattern stories, and maintain the health of the User Experience Jira space.

Key Requirements

•Troubleshoot, research, and diagnose complicated technical issues using available systems and tools.
•Translate investigation findings into robust documentation for knowledge-base articles and/or user stories.
•Proactively identify opportunities to improve user experiences and propose cohesive support strategies and application design considerations.
•Strong communication skills with the ability to engage users and stakeholders during investigations of technology friction.
•Fluency in English (business level) and flexibility for hybrid work and a 24/7 operations schedule as needed.

Skills:Critical thinkingCommunicationCollaborationProactivenessContinuous learning

Languages:English

Tech Stack:ZendeskJira

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor