Communications Manager, Tooling Customer Success

Cisco
Columbia
Workplace: RemoteFull timeUSD 126,200 - 160,100 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Executive messaging","Stakeholder collaboration","Change management","User adoption"]

Own internal communications for Cisco’s tooling ecosystem, shaping clear strategies that drive adoption of Jira, Aha, and TeamPlan. Develop training and onboarding content (including videos, guides, and FAQs), publish tooling newsletters and announcements, and coordinate with tool owners and product teams to keep messaging aligned. Measure engagement through user feedback and usage metrics, iterate for improvement, and support change management for tooling enhancements and deployments.

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FursaFursa
Cisco
Cisco
2 days ago

Communications Manager, Tooling Customer Success

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Last checked: 25 minutes agoStatus: Live

Job Summary

Own internal communications for Cisco’s tooling ecosystem, shaping clear strategies that drive adoption of Jira, Aha, and TeamPlan. Develop training and onboarding content (including videos, guides, and FAQs), publish tooling newsletters and announcements, and coordinate with tool owners and product teams to keep messaging aligned. Measure engagement through user feedback and usage metrics, iterate for improvement, and support change management for tooling enhancements and deployments.
Location: Columbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and implement internal communication strategies for Jira, Aha, and TeamPlan to boost awareness and effective utilization.
  • •Create training materials—including dynamic videos, step-by-step guides, and FAQs—to support onboarding and education.
  • •Create and distribute tooling newsletters and announcements with updates, best practices, and new feature releases.
  • •Partner with tool owners, product teams, and stakeholders to gather content and align messaging to business objectives and user needs.
  • •Monitor feedback and usage metrics to continuously improve communication effectiveness and support change management for tooling enhancements and deployments.

Pay and Benefits

Salary: USD 126,200 - 160,100 annually
Perks:Health InsuranceDentalVision401kPaid ParentalPaid HolidaysShort TermLong TermLife InsuranceEquityPaid Leave

Key Requirements

  • •Bachelor’s + 10 years of related experience, or Master’s + 4 years, or PhD + 2 years, or equivalent relevant work experience.
  • •5+ years of experience in corporate communications partnering with executives and technical leaders to develop executive messaging, organizational announcements, newsletters, and change communications.
  • •Experience in video production, graphic design, motion graphics, digital signage, instructional content, executive presentations, and multimedia campaigns.
  • •Experience with tools such as Jira, Aha and/or TeamPlan.
  • •Ability to drive user adoption focused on tooling.
Skills:CommunicationExecutive messagingStakeholder collaborationChange managementUser adoption
Tech Stack:JiraAhaTeamPlanDigital signageMotion graphicsMultimediaVideo

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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