Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Consultative selling","Relationship building","Problem-solving","Organizational skills"]

Serve as a counter and phone sales advisor for plumbing and HVAC contractor customers, helping them choose the right products based on real project needs. You’ll use product knowledge and sales tools to recommend solutions, locate parts, process transactions accurately, and manage special orders and back-orders. Partner with Outside Sales to support account growth while maintaining a safe, organized counter environment and delivering an exceptional customer experience.

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Ferguson
Ferguson
1 day ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a counter and phone sales advisor for plumbing and HVAC contractor customers, helping them choose the right products based on real project needs. You’ll use product knowledge and sales tools to recommend solutions, locate parts, process transactions accurately, and manage special orders and back-orders. Partner with Outside Sales to support account growth while maintaining a safe, organized counter environment and delivering an exceptional customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related items to guide customer purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
  • •Process transactions and manage special orders, back-orders, and order status updates to ensure timely delivery.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly, plus organizational skills to manage multiple priorities.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationConsultative sellingRelationship buildingProblem-solvingOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn