Remodeling Service Manager

Renuity
Kansas City
Workplace: OnsiteFull timeUSD 55,000 - 60,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Multi-tasking","Customer service","Computer literacy"]

Manage customer service for remodeling projects by taking inbound calls to diagnose issues for replacement windows and doors, bath and shower remodels, and cabinet refacing. Create service tickets and parts lists, order and track parts, and schedule appointments. Coordinate with Field Managers and Service Technicians to ensure follow-up on field issues, while keeping employees updated on product issues.

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FursaFursa
Renuity
Renuity
2 months ago

Remodeling Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage customer service for remodeling projects by taking inbound calls to diagnose issues for replacement windows and doors, bath and shower remodels, and cabinet refacing. Create service tickets and parts lists, order and track parts, and schedule appointments. Coordinate with Field Managers and Service Technicians to ensure follow-up on field issues, while keeping employees updated on product issues.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Take calls from customers to diagnose service issues for replacement windows and doors, bath and shower remodels, or cabinet refacing projects.
  • •Create detailed service tickets and parts lists.
  • •Order, track, and maintain reports on service parts.
  • •Schedule servicing appointments.
  • •Communicate with Field Managers and Service Technicians for proper follow-up on field issues and keep employees updated on product issues.

Pay and Benefits

Salary: USD 55,000 - 60,000 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •Previous remodeling, construction, or carpentry experience required.
  • •Experience working with customers to solve problems.
  • •Excellent communication skills.
  • •Ability to multi-task in a fast-paced environment.
  • •Basic computer skills.
Experience:RemodelingConstruction
Skills:CommunicationProblem-solvingMulti-taskingCustomer serviceComputer literacy

Company Brief

Renuity
Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.
Industry: Construction Tech
Website