Representative - Customer Billing

Iberdrola
United States
Workplace: OnsiteFull timeUSD 49,760 - 62,200Function: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Organizational skills","Judgment"]

Review and analyze meter reading and customer billing/consumption data, resolve billing and invoicing errors, and process billing adjustments needed for rate changes and corrections to unmetered services. Perform special billing functions such as bill review, usage analysis, recalculation, and billing inbox tasks while following company billing policies, procedures, and state regulations. Maintain customer confidentiality and support accurate, timely billing work orders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Iberdrola
Iberdrola
9 hours ago

Representative - Customer Billing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Review and analyze meter reading and customer billing/consumption data, resolve billing and invoicing errors, and process billing adjustments needed for rate changes and corrections to unmetered services. Perform special billing functions such as bill review, usage analysis, recalculation, and billing inbox tasks while following company billing policies, procedures, and state regulations. Maintain customer confidentiality and support accurate, timely billing work orders.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Resolve billing issues and accurately calculate bills using correct rate applications while following company billing policies, procedures, and state regulations.
  • •Perform special billing functions including bill review, identification of implausible meter readings and out-sorts, and handling EMMA billing and invoicing errors.
  • •Correct device and billing errors (including meter change errors and mixed meter corrections), and process billing edits, recalculations, and adjustments.
  • •Handle work orders and billing inbox tasks, and assist with updating billing procedures as needed.
  • •Maintain customer confidentiality and comply with company policies, standards, procedures, and data security requirements related to customer account information.

Pay and Benefits

Salary: USD 49,760 - 62,200

Key Requirements

  • •1-3 years of experience in a customer service/billing environment.
  • •Thorough knowledge of customer service practices, policies, and procedures including customer accounting, billing, and rates (or ability to learn).
  • •Proficiency with SAP customer information system (or ability to learn).
  • •Strong verbal and written communication skills, with effective problem-solving and attention to detail for complex data analysis and follow-up actions.
  • •Strong PC skills, including proficient use of Microsoft Excel and Word, plus superior arithmetic skills and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationProblem-solvingAttention to detailOrganizational skillsJudgment
Tech Stack:Microsoft ExcelMicrosoft WordSAP

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn