Customer Success Manager, Ads Solutions (San Francisco)

OpenAI
San Francisco
Workplace: HybridFull timeUSD 162,000 - 230,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Ownership","Accountability","Judgment","Building trust"]

Own relationships with a portfolio of advertising partners, guiding them through onboarding and campaign launches on OpenAI’s ads platform. Analyze performance data and deliver actionable recommendations to improve outcomes, expanding partnerships through product adoption and investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, capture feedback, and build scalable best practices for responsible advertiser growth in a hybrid San Francisco role.

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FursaFursa
OpenAI
OpenAI
1 day ago

Customer Success Manager, Ads Solutions (San Francisco)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own relationships with a portfolio of advertising partners, guiding them through onboarding and campaign launches on OpenAI’s ads platform. Analyze performance data and deliver actionable recommendations to improve outcomes, expanding partnerships through product adoption and investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues, capture feedback, and build scalable best practices for responsible advertiser growth in a hybrid San Francisco role.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own relationships with a portfolio of advertising partners as their primary point of contact.
  • •Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI ads products.
  • •Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
  • •Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • •Partner cross-functionally to resolve issues, surface advertiser feedback, and help build scalable processes and best practices.

Pay and Benefits

Salary: USD 162,000 - 230,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role.
  • •Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • •Ability to interpret performance data and translate insights into strategic recommendations.
  • •Experience querying data (e.g., SQL, advanced Excel/GSheet).
  • •Clear communication skills and the ability to build trust with both technical and non-technical stakeholders.
Experience:5+ yearsDigital advertisingAdtechCustomer successAccount management
Skills:CommunicationOwnershipAccountabilityJudgmentBuilding trust
Tech Stack:SQLExcelGSheet

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor