Customer Experience Specialist - French Bilingual

Teletech
Spain
Full timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Relationship-building","Active listening","Attention to detail","Conflict resolution"]

Handle customer and prospective-buyer inquiries for after-sales support as a single point of contact. Resolve customer concerns using customer satisfaction tools and resources (dealers, subject matter experts, and the knowledgebase), focusing on efficient issue resolution and loyalty. Manage inbound/outbound phone, email, and chat; maintain timely, accurate CRM documentation; and liaise with Sales, Technical hotline, PD, and Warranty support to ensure satisfaction.

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Teletech
Teletech
3 days ago

Customer Experience Specialist - French Bilingual

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Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer and prospective-buyer inquiries for after-sales support as a single point of contact. Resolve customer concerns using customer satisfaction tools and resources (dealers, subject matter experts, and the knowledgebase), focusing on efficient issue resolution and loyalty. Manage inbound/outbound phone, email, and chat; maintain timely, accurate CRM documentation; and liaise with Sales, Technical hotline, PD, and Warranty support to ensure satisfaction.
Location: Spain
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as a single point of contact for general, product, and technical enquiries, focusing on after-sales issue resolution
  • •Handle inbound customer calls, emails, and chats promptly and professionally; follow up with customers and dealers as committed
  • •Resolve customer issues using customer satisfaction tools and available resources, including financial assistance, service plans, payments, and maintenance plans
  • •Document every customer interaction and concern accurately and timely in the CRM tool
  • •Coordinate follow-ups with Sales, Technical hotline, PD, and Warranty support to ensure customer satisfaction

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveEmployee Discount

Key Requirements

  • •Further education (college) or similar (A Levels, Higher, ONC) or relevant experience
  • •Experience in a contact centre or customer service role
  • •Knowledge of the automotive industry (Ford Brand or commercial vehicles experience is a plus)
  • •Excellent oral and written communication skills with strong attention to detail and active listening
  • •Ability to prioritize, remain resilient under pressure, and resolve conflicts with sound service and business judgment
Experience:AutomotiveContact centerCustomer service
Skills:Customer serviceRelationship-buildingActive listeningAttention to detailConflict resolution
Languages:French
Tech Stack:CRMMS OfficeEmailChatVoicemail

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn