Smartsheet

1 week ago

Sr. Customer Success Manager - Enterprise (East)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own a portfolio of large enterprise accounts across the Eastern US territory, driving customer satisfaction, adoption, retention, and growth. Serve as the primary customer point of contact—onboarding accounts, developing engagement and communications strategies, leading success reviews, and resolving issues with the Technical Support team. Use usage insights to expand Smartsheet value, share best practices, and collaborate with Sales, Training, Professional Services, and Product to identify opportunities for continuous improvement.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Onboard enterprise accounts and drive adoption and ongoing engagement across the customer lifecycle.
•Develop and execute engagement and communications strategies to maintain high customer satisfaction.
•Provide Smartsheet expertise and solution guidance to help customers create impact and increase collaboration.
•Run periodic customer success reviews, resolving issues with the Technical Support team and expanding usage.
•Identify opportunities to expand account use and share customer insights with Sales, Training, Professional Services, and Product.

Pay and Benefits

Salary: USD 112,500 - 142,500 annually

Perks:Health InsuranceVisionDental401kLearning BudgetRemote WorkPaid LeaveParental LeaveLife InsurancePaid Holidays

Key Requirements

•3+ years of Customer Success or Account Management experience (or equivalent).
•Ability to explain technical subjects to non-technical personnel in large enterprises.
•Build credibility and trust by understanding customer requirements.
•Maintain valuable, outcome-based relationships across a diverse account base.
•Bachelor’s degree in a relevant field, or equivalent experience.

Experience:SaaS

Education:Bachelor's

Skills:Customer engagementRelationship buildingCommunicationTechnical communicationProblem solving

Company Brief

Smartsheet

Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn

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Smartsheet

1 week ago

Sr. Customer Success Manager - Enterprise (East)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Onboard enterprise accounts and drive adoption and ongoing engagement across the customer lifecycle.
•Develop and execute engagement and communications strategies to maintain high customer satisfaction.
•Provide Smartsheet expertise and solution guidance to help customers create impact and increase collaboration.
•Run periodic customer success reviews, resolving issues with the Technical Support team and expanding usage.
•Identify opportunities to expand account use and share customer insights with Sales, Training, Professional Services, and Product.

Pay and Benefits

Salary: USD 112,500 - 142,500 annually

Perks:Health InsuranceVisionDental401kLearning BudgetRemote WorkPaid LeaveParental LeaveLife InsurancePaid Holidays

Key Requirements

•3+ years of Customer Success or Account Management experience (or equivalent).
•Ability to explain technical subjects to non-technical personnel in large enterprises.
•Build credibility and trust by understanding customer requirements.
•Maintain valuable, outcome-based relationships across a diverse account base.
•Bachelor’s degree in a relevant field, or equivalent experience.

Experience:SaaS

Education:Bachelor's

Skills:Customer engagementRelationship buildingCommunicationTechnical communicationProblem solving

Company Brief

Smartsheet

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn