Provider Relations Supervisor

General Dynamics
United States
Workplace: RemoteFull timeUSD 46,325 - 62,675Function: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Leadership","Coaching","Problem-solving","Stakeholder communication","Root-cause analysis"]

Lead the Provider Relations function for the World Trade Center Health Program, supervising a team of Provider Network Representatives. Drive provider onboarding, education, portal training, and issue resolution across claims, credentialing, enrollment, provider data, contracts, and portal support. Own KPIs tied to provider satisfaction, onboarding SLAs, issue aging, and quality/compliance, and build dashboards for continuous improvement. Partner with cross-functional teams (data, contracting, claims, clinical ops, communications, and IT) to deliver an excellent provider experience.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

Provider Relations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead the Provider Relations function for the World Trade Center Health Program, supervising a team of Provider Network Representatives. Drive provider onboarding, education, portal training, and issue resolution across claims, credentialing, enrollment, provider data, contracts, and portal support. Own KPIs tied to provider satisfaction, onboarding SLAs, issue aging, and quality/compliance, and build dashboards for continuous improvement. Partner with cross-functional teams (data, contracting, claims, clinical ops, communications, and IT) to deliver an excellent provider experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Partner on Provider Relations strategy and annual operating plans, translating goals into roadmaps, KPIs, and staffing/resource plans.
  • •Lead provider network representatives: performance management, evaluations, coaching, and development.
  • •Oversee provider relationship management and act as escalation point for complex provider issues, communicating outcomes and prevention plans.
  • •Manage provider onboarding and education end-to-end, including webinars and portal training; ensure accurate participation activation and directory integrity.
  • •Drive issue resolution operations across claims, credentialing, enrollment, provider data, contracts, and portal support; lead root-cause analysis and corrective actions, and provide reporting/dashboards for continuous improvement.
Travel: Low travel

Pay and Benefits

Salary: USD 46,325 - 62,675
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •3+ years of related experience in a provider/account operations environment.
  • •Lead, coach, and develop Provider Network Representatives, including setting performance goals and conducting evaluations.
  • •Oversee account management for healthcare delivery organizations and independent providers while serving as an escalation point for complex issues.
  • •Direct end-to-end provider onboarding and education, including webinars and portal training, with coordination across credentialing and provider data.
  • •Use KPIs and operational metrics to drive continuous improvement, reporting, and audit-ready quality/compliance documentation.
Experience:3+ years
Skills:LeadershipCoachingProblem-solvingStakeholder communicationRoot-cause analysis

Eligibility

Security Clearance:MBI (T2)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn