(Part-Time Contract) Community and Member Advocacy Manager

Virta Health
United States
Workplace: RemoteContractUSD 45 - 50 hourlyFunction: Communications, PR & CommunityExperience: 3-5 yearsSkills: ["Relationship building","Empathy","Good judgment","Proactive mindset","Collaboration"]

Drive Virta’s member engagement through a 12-week sprint by managing local Member Meet-Ups and supporting peer-to-peer connection. Build authentic relationships in Virta’s online community by monitoring and responding across social channels, escalating and tracking support issues, and sharing member insights with internal teams. Source and manage member stories/testimonials to support marketing and communications initiatives, including approvals, waivers, and ongoing advocacy.

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FursaFursa
Virta Health
Virta Health
5 days ago

(Part-Time Contract) Community and Member Advocacy Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Drive Virta’s member engagement through a 12-week sprint by managing local Member Meet-Ups and supporting peer-to-peer connection. Build authentic relationships in Virta’s online community by monitoring and responding across social channels, escalating and tracking support issues, and sharing member insights with internal teams. Source and manage member stories/testimonials to support marketing and communications initiatives, including approvals, waivers, and ongoing advocacy.
Location: United States
Workplace: Remote
Employment Type: Contract · 3 months
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Manage the Member Meet-Up Program day-to-day by recruiting, onboarding, and supporting member organizers and planning local meet-ups.
  • •Coordinate event outreach and operations including communications, RSVP management, follow-up, and maintaining program documentation and trackers.
  • •Monitor and respond to member comments and direct messages across Virta social channels in an on-brand voice, and escalate issues via the community care process.
  • •Track community care cases and share recurring member feedback, questions, and trends with the Communications and Member teams.
  • •Source, organize, and manage member stories and testimonials for internal initiatives, including intake, waivers/approvals, tracking permissions and usage, and nurturing long-term advocates.

Pay and Benefits

Salary: USD 45 - 50 hourly

Key Requirements

  • •3-5 years experience coordinating community programs, ambassador programs, and customer events.
  • •Experience working directly with members or customers in a relationship-focused role.
  • •Experience supporting marketing campaigns or collecting customer testimonials.
  • •Comfort managing sensitive health-related conversations with empathy and good judgment.
  • •Experience with social media community management or customer care platforms (e.g., Sprout Social), plus Google Suite and tracking tools like Amplitude or Ahrefs.
Experience:3-5 yearsHealthcareCommunity programs
Skills:Relationship buildingEmpathyGood judgmentProactive mindsetCollaboration
Tech Stack:Sprout SocialGoogle SuiteAmplitudeAhrefsFacebookInstagramLinkedInXThreadsYouTubeTikTokHIPAAOpenAIAWSGoogle Gemini

Company Brief

Virta Health
Provides a telemedicine-based treatment platform for reversing type 2 diabetes and improving metabolic health through continuous remote care, personalized nutrition, coaching, and medical management.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn