NTT

2 months ago

Security Managed Services Engineer (L3)

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide remote technical support for security managed services, handling incidents and problems for clients by diagnosing root causes, applying agreed remedies, and restoring service. Maintain support processes and configuration item (CI) accuracy, track service delivery against SLAs, and ensure incidents are documented and closed. Collaborate with stakeholders across client environments and vendors, create and update knowledge articles, and continuously improve skills through the latest security technologies.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Maintain support processes to ensure client requests are handled per procedures.
•Identify, prioritize, diagnose, and resolve technical incidents and problems following agreed procedures; escalate and follow up until resolved.
•Monitor service delivery against SLA requirements, maintain records, and analyze service records to improve service levels.
•Maintain secure, accurate configuration item (CI) information and use tools/processes to track, log, and correct CI-related information to protect assets.
•Create and update knowledge articles, provide service recovery after incidents, and coordinate with stakeholders to execute agreed remedies and preventative measures.

Key Requirements

•Bachelor's degree or equivalent in Information Technology or Computing (or related field).
•Professional-level security technology certifications (e.g., CCNP, JNCIS, ACCP, PCNSE, CCSE).
•Seasoned knowledge of technical documentation and incident diagnosis/resolution processes.
•Seasoned experience with security technologies such as firewall, IPS, IDS, and proxy.
•Seasoned experience providing remote security technical support, including diagnosis and troubleshooting.

Experience:SecurityRemote supportManaged services

Education:Bachelor's

Skills:Customer service orientationProactive thinkingProblem-solvingSelf-organizationAttention to detail

Certifications:CCNPJNCISACCPPCNSECCSECiscoJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScaler

Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxyRedundancyRemote console

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT