Security Managed Services Engineer (L3)

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer service orientation","Proactive thinking","Problem-solving","Self-organization","Attention to detail"]

Provide remote technical support for security managed services, handling incidents and problems for clients by diagnosing root causes, applying agreed remedies, and restoring service. Maintain support processes and configuration item (CI) accuracy, track service delivery against SLAs, and ensure incidents are documented and closed. Collaborate with stakeholders across client environments and vendors, create and update knowledge articles, and continuously improve skills through the latest security technologies.

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FursaFursa
NTT
NTT
3 months ago

Security Managed Services Engineer (L3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide remote technical support for security managed services, handling incidents and problems for clients by diagnosing root causes, applying agreed remedies, and restoring service. Maintain support processes and configuration item (CI) accuracy, track service delivery against SLAs, and ensure incidents are documented and closed. Collaborate with stakeholders across client environments and vendors, create and update knowledge articles, and continuously improve skills through the latest security technologies.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Maintain support processes to ensure client requests are handled per procedures.
  • •Identify, prioritize, diagnose, and resolve technical incidents and problems following agreed procedures; escalate and follow up until resolved.
  • •Monitor service delivery against SLA requirements, maintain records, and analyze service records to improve service levels.
  • •Maintain secure, accurate configuration item (CI) information and use tools/processes to track, log, and correct CI-related information to protect assets.
  • •Create and update knowledge articles, provide service recovery after incidents, and coordinate with stakeholders to execute agreed remedies and preventative measures.

Key Requirements

  • •Bachelor's degree or equivalent in Information Technology or Computing (or related field).
  • •Professional-level security technology certifications (e.g., CCNP, JNCIS, ACCP, PCNSE, CCSE).
  • •Seasoned knowledge of technical documentation and incident diagnosis/resolution processes.
  • •Seasoned experience with security technologies such as firewall, IPS, IDS, and proxy.
  • •Seasoned experience providing remote security technical support, including diagnosis and troubleshooting.
Experience:SecurityRemote supportManaged services
Education:Bachelor's
Skills:Customer service orientationProactive thinkingProblem-solvingSelf-organizationAttention to detail
Certifications:CCNPJNCISACCPPCNSECCSECiscoJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScaler
Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxyRedundancyRemote console

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn