Travel Counselor

Deliver concierge-style travel support to American Express Card Members by gathering customer needs, researching and planning customized itineraries, and booking domestic and international flights and accommodations. Help members maximize Membership Rewards, curate travel recommendations based on product knowledge, and de-escalate stress during unforeseen travel situations. Perform multi-channel servicing, including back-office/callback work, while operating in a 24/7 rotating roster.