VP, Customer Onboarding & Specialist, Business Banking - Hang Seng bank (HK) (Tsim Sha Tsui, Hong Kong Island, HK, -)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Customer centricity"]

Manage end-to-end onboarding for commercial customers, ensuring accurate documentation, timely processing, and full AML/KYC compliance. Conduct quality reviews of submissions, identify risks and gaps, and provide recommendations to support consistent decision-making. Serve as the customer-facing point of contact through the account-opening journey, proactively track case progress, resolve queries, maintain audit-ready records, and coordinate with internal and cross-functional stakeholders to deliver a seamless onboarding experience.

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FursaFursa
HSBC
HSBC
1 month ago

VP, Customer Onboarding & Specialist, Business Banking - Hang Seng bank (HK) (Tsim Sha Tsui, Hong Kong Island, HK, -)

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Last checked: 25 minutes agoStatus: Live

Job Summary

Manage end-to-end onboarding for commercial customers, ensuring accurate documentation, timely processing, and full AML/KYC compliance. Conduct quality reviews of submissions, identify risks and gaps, and provide recommendations to support consistent decision-making. Serve as the customer-facing point of contact through the account-opening journey, proactively track case progress, resolve queries, maintain audit-ready records, and coordinate with internal and cross-functional stakeholders to deliver a seamless onboarding experience.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Director level

Key Responsibilities

  • •Manage end-to-end onboarding for commercial customers, ensuring complete documentation, timely processing, and AML/KYC compliance.
  • •Perform quality reviews of onboarding submissions, identify gaps and risks, and provide recommendations to support consistent decisions.
  • •Serve as the customer-facing point of contact throughout account opening, confirming requirements, providing proactive status updates, and resolving queries.
  • •Track case progress against service benchmarks, escalate delays/risks/documentation shortfalls, and drive actions to meet turnaround expectations.
  • •Maintain accurate case records and lead case governance/escalations, coordinating cross-functional stakeholders to deliver a seamless onboarding experience and coach team members.

Key Requirements

  • •University degree in Business Administration or related disciplines.
  • •Knowledge of commercial banking and Know Your Customer (KYC) regulatory requirements for corporate customers.
  • •Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8.
  • •Experience handling CDD review for corporate customers (preferred).
  • •Proficiency in spoken and written English and Chinese.
Education:Bachelor's in Business Administration
Skills:CommunicationInterpersonal skillsCustomer centricity
Licenses:HKSI Paper 1HKSI Paper 7HKSI Paper 8
Certifications:Enhanced Competency Framework (ECF)Certified Banker (CB)
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn