VP, Customer Onboarding & Specialist, Business Banking - Hang Seng bank (HK) (Tsim Sha Tsui, Hong Kong Island, HK, -)

Manage end-to-end onboarding for commercial customers, ensuring accurate documentation, timely processing, and full AML/KYC compliance. Conduct quality reviews of submissions, identify risks and gaps, and provide recommendations to support consistent decision-making. Serve as the customer-facing point of contact through the account-opening journey, proactively track case progress, resolve queries, maintain audit-ready records, and coordinate with internal and cross-functional stakeholders to deliver a seamless onboarding experience.