Dow

1 week ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the interface between customers and Dow’s value-chain partners by executing end-to-end order entry and order fulfillment. Maintain strong knowledge of products, applications, and service offerings, manage priority and foundational customer needs, and coordinate with commercial, quality, and supply chain teams to meet process and service objectives. Build customer relationships, proactively resolve account issues, and support service levels through effective issue handling and solution selection.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Execute the order entry process and manage order fulfillment for designated business/customer groups, including priority and foundational customers.
•Maintain knowledge of company products, applications, and service offerings within the assigned portfolio.
•Develop customer relationships, understand customer needs, and gather market intelligence to strengthen customer intimacy.
•Coordinate activities for assigned customer accounts, proactively address issues, and implement solutions.
•Maintain service levels according to business prioritization and choose cost-effective solutions based on customer needs vs. company capabilities.

Pay and Benefits

Perks:Health InsuranceLife Insurance401kEquityPaid Leave

Key Requirements

•Bachelor’s degree.
•1–6 years of working experience in similar customer service roles.
•Ability to handle order entry and order fulfillment for assigned customers and business portfolios.
•Maintain thorough product, application, and service offering knowledge for the assigned business.
•Demonstrated problem-solving and communication skills.

Experience:1-6 years

Education:Bachelor's

Skills:Problem-solvingCommunicationCustomer serviceCustomer relationship-buildingBusiness process acumen

Tech Stack:SAP MMSAP SD

Company Brief

Dow

Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.

Industry: Materials Science

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Midland, United States

Founded: 1897

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dow